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HORRIBLE CUSTOMER SERVICE and THIEVES!
Plaza West Covina的点评
点评：Gold's Gym in West Covina, CA
HORRIBLE CUSTOMER SERVICE and THIEVES!
I signed up for a membership for three people: myself, my elderly mother, and my disabled sister. I also purchased personal training sessions for my mother. What a HUGE mistake!
They advertised five sessions, but I later discovered that it was only four. In reality, it turned out to be just three sessions because they counted the first one as an 'intake' session. My mother rescheduled her first session twice, and to my shock, they informed us that she only had two sessions remaining--down from five--without any notice that rescheduling counted as using a session. This place is a RIP-OFF.
The manager at the West Covina, CA location, named Daniel Silva, has no customer service skills and is very unhelpful. He claims to be the highest manager and insists that there is no one above him. When I told him that I planned to cancel all memberships and would visit the gym in person to do so, he informed me that cancellations cannot be handled at that location. They provide an agreement to take your money, but they refuse to allow cancellations, so they can continue to steal your money.
Do yourself a favor and find a better gym. Dealing with these unprofessional people will only lead to a headaches.
HORRIBLE CUSTOMER SERVICE and THIEVES!
I signed up for a membership for three people: myself, my elderly mother, and my disabled sister. I also purchased personal training sessions for my mother. What a HUGE mistake!
They advertised five sessions, but I later discovered that it was only four. In reality, it turned out to be just three sessions because they counted the first one as an 'intake' session. My mother rescheduled her first session twice, and to my shock, they informed us that she only had two sessions remaining--down from five--without any notice that rescheduling counted as using a session. This place is a RIP-OFF.
The manager at the West Covina, CA location, named Daniel Silva, has no customer service skills and is very unhelpful. He claims to be the highest manager and insists that there is no one above him. When I told him that I planned to cancel all memberships and would visit the gym in person to do so, he informed me that cancellations cannot be handled at that location. They provide an agreement to take your money, but they refuse to allow cancellations, so they can continue to steal your money.
Do yourself a favor and find a better gym. Dealing with these unprofessional people will only lead to a headaches.
翻译：加州西科维纳的Gold's Gym健身房
糟糕的客户服务，还有小偷！
我为三个人注册了会员：我自己、年迈的母亲和行动不便的妹妹。我还为我母亲购买了私人教练课程。真是个天大的错误！
他们宣传说有五节课，但后来我发现只有四节。实际上只有三节课，因为他们把第一节课算作“入门”课程。我母亲第一次课程改期了两次，令我震惊的是，他们告诉我们她只剩下两节课了——之前是五节——而且没有通知说改期也算一次课程。这地方简直就是个骗局。
加州西科维纳分店的经理名叫Daniel Silva，他毫无客户服务技巧，而且非常不乐于助人。他自称是最高级别的经理，坚称没有比他更高的人。当我告诉他我打算取消所有会员资格，并会亲自去健身房办理时，他告诉我那里不接受取消。他们虽然签了协议可以扣款，但却拒绝取消，所以他们只能继续骗你的钱。
帮自己个忙，找个更好的健身房吧。和这些不专业的人打交道只会让自己头疼。
糟糕的客户服务，还有小偷！
我为三个人注册了会员：我自己、年迈的母亲和行动不便的妹妹。我还为我母亲购买了私人教练课程。真是个天大的错误！
他们宣传说有五节课，但后来我发现只有四节。实际上只有三节课，因为他们把第一节课算作“入门”课程。我母亲第一次课程改期了两次，令我震惊的是，他们告诉我们她只剩下两节课了——之前是五节——而且没有通知说改期也算一次课程。这地方简直就是个骗局。
加州西科维纳分店的经理名叫Daniel Silva，他毫无客户服务技巧，而且非常不乐于助人。他自称是最高级别的经理，坚称没有比他更高的人。当我告诉他我打算取消所有会员资格，并会亲自去健身房办理时，他告诉我那里不接受取消。他们虽然签了协议可以扣款，但却拒绝取消，所以他们只能继续骗你的钱。
帮自己个忙，找个更好的健身房吧。和这些不专业的人打交道只会让自己头疼。
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