点评:If you want to end your amazing Island experience with a horrible human interaction then look no further!
I was hurried into line, asked what I needed and then they ran my card and gave me a receipt, it said $98.
They then say “we close at 8”
Sounds great right? Convenient?
Well throughout the day the bikes squeezed and squeezed, very old equipment with worn tires and shot brakes.
Then I go to return them and I’m told it’s going to be a staggering $456…
I asked one question on how that number came out and why my card was ran the first time and without missing a beat the counter worker called the manager, almost as if this was standard procedure.
Melanie the manager comes out and does not address my issues which is of course the predatory business tactics of a bait and switch for a bike company on an island that doesn’t allow many other forms of transportation.
She continues to tell me the hourly rates, which of course were never explained to me.
I will say that she did make an attempt with a 15% discount, which I assume is also standard for this situation in their sleazy practices, which I won’t lie tho, did lighten the blow…
And then she tries to gaslight me by saying “in over 20 years I’ve never had this happen, where someone was mislead or confused about the pricing structure.”
Well I just read no less than 5 reviews here on Google that share my exact same experience.
Bring your own bike, or walk further than this rental company, please for your own good.
翻译:如果您想以可怕的人际互动来结束您令人惊叹的岛屿体验,那就别再犹豫了!
我被催促地排队,问我需要什么,然后他们查看了我的卡并给了我一张收据,上面写着 98 美元。
然后他们说“我们八点关门”
听起来不错吧?方便的?
一整天,自行车都挤啊挤,设备非常旧,轮胎磨损,刹车也坏了。
然后我去退货,我被告知这将是惊人的 456 美元......
我问了一个问题,关于这个数字是如何产生的,以及为什么我的卡第一次被运行,柜台工作人员毫不犹豫地给经理打电话,几乎就像这是标准程序一样。
经理梅兰妮出面并没有解决我的问题,这当然是一个掠夺性的商业策略,对于位于一个不允许许多其他形式的交通的岛上的自行车公司来说,这是一种诱饵和转换。
她继续告诉我每小时的费率,当然从来没有向我解释过。
我想说的是,她确实尝试过 15% 的折扣,我认为这也是他们卑鄙做法中这种情况的标准,我不会说谎,确实减轻了打击……
然后她试图对我说:“20 多年来,我从未发生过这种情况,有人误导或混淆了定价结构。”
好吧,我刚刚在 Google 上读到不少于 5 条评论,它们分享了我完全相同的经历。
带上自己的自行车,或者步行比这家租赁公司更远的地方,为了你好。