下载App
资质规则
旅行
账户
Tripadvisor用户
Very disappointing experience with FREENOW.
Cork Airport Taxis的点评
点评：Very disappointing experience with FREENOW.
I booked a taxi through the app and the driver was not at the pickup point shown on the map. I had to find where he actually was. When I got into the taxi, the meter was already showing approximately €6, despite me only just getting into the car.
I contacted FREENOW because I felt this was unfair and asked them to investigate. Their response was particularly disappointing. They told me that, unless I could provide a photo or screenshot showing the meter reading €6 at the exact moment I entered the taxi, they could not investigate the issue further or refund the disputed amount.
How is a passenger reasonably expected to anticipate a problem and photograph the taximeter the second they enter a taxi? Am I supposed to photograph or record every journey just in case something goes wrong?
FREENOW initially offered me a €4 voucher, but I declined it because my complaint was not about receiving a discount on another journey. I wanted the disputed charge properly investigated and, if appropriate, refunded.
What concerns me most is the lack of protection for the customer when there is a disagreement about what happened inside the taxi. Apparently, if you don't take photographic evidence at the exact moment something happens, there is very little they can do.
After this experience, I have lost confidence in the service and will not be using FREENOW again.
I booked a taxi through the app and the driver was not at the pickup point shown on the map. I had to find where he actually was. When I got into the taxi, the meter was already showing approximately €6, despite me only just getting into the car.
I contacted FREENOW because I felt this was unfair and asked them to investigate. Their response was particularly disappointing. They told me that, unless I could provide a photo or screenshot showing the meter reading €6 at the exact moment I entered the taxi, they could not investigate the issue further or refund the disputed amount.
How is a passenger reasonably expected to anticipate a problem and photograph the taximeter the second they enter a taxi? Am I supposed to photograph or record every journey just in case something goes wrong?
FREENOW initially offered me a €4 voucher, but I declined it because my complaint was not about receiving a discount on another journey. I wanted the disputed charge properly investigated and, if appropriate, refunded.
What concerns me most is the lack of protection for the customer when there is a disagreement about what happened inside the taxi. Apparently, if you don't take photographic evidence at the exact moment something happens, there is very little they can do.
After this experience, I have lost confidence in the service and will not be using FREENOW again.
翻译：使用FREENOW的经历令人非常失望。
我通过应用程序预约了出租车，但司机并不在地图上显示的接客点。我不得不自己寻找他的实际位置。上车后，尽管我才刚坐进车里，计价器上显示的金额就已经约为6欧元了。
我觉得这种情况有失公平，于是联系了FREENOW并要求他们调查。他们的回复实在令人失望。他们告诉我，……除非我能提供一张照片或截图，显示我上车的那一刻计价器上的金额恰好为6欧元，否则他们无法进一步调查该问题或退还有争议的费用。
作为乘客，怎么可能合理预料到会出现问题，并在上车瞬间就拍下计价器的画面呢？难道我需要把每次乘车过程都拍照或录像，以防出现什么状况吗？
FREENOW起初只给我提供了4欧元的代金券。但我拒绝了，因为我的投诉并非针对能否在另一次行程中获得折扣。我希望能对存在争议的收费进行妥善调查，并在必要时予以退款。
最让我担忧的是：当乘客与司机对车内发生的事情各执一词时，乘客几乎得不到任何保护。显然，如果你没有在事情发生的第一时间拍下照片作为证据，他们也无能为力。
经历了这次事情之后……我对这项服务失去了信心，以后也不会再使用FREENOW了。
我通过应用程序预约了出租车，但司机并不在地图上显示的接客点。我不得不自己寻找他的实际位置。上车后，尽管我才刚坐进车里，计价器上显示的金额就已经约为6欧元了。
我觉得这种情况有失公平，于是联系了FREENOW并要求他们调查。他们的回复实在令人失望。他们告诉我，……除非我能提供一张照片或截图，显示我上车的那一刻计价器上的金额恰好为6欧元，否则他们无法进一步调查该问题或退还有争议的费用。
作为乘客，怎么可能合理预料到会出现问题，并在上车瞬间就拍下计价器的画面呢？难道我需要把每次乘车过程都拍照或录像，以防出现什么状况吗？
FREENOW起初只给我提供了4欧元的代金券。但我拒绝了，因为我的投诉并非针对能否在另一次行程中获得折扣。我希望能对存在争议的收费进行妥善调查，并在必要时予以退款。
最让我担忧的是：当乘客与司机对车内发生的事情各执一词时，乘客几乎得不到任何保护。显然，如果你没有在事情发生的第一时间拍下照片作为证据，他们也无能为力。
经历了这次事情之后……我对这项服务失去了信心，以后也不会再使用FREENOW了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
