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Bubba312
Nice cruise, but really poor customer service and safety concern.
Atlantic Boat and Jet Ski Rentals的点评
点评：Rented a pontoon boat from Atlantic in February for four hours in the morning.
Check in was quick but a bit surprising. Never asked if I had driven a boat before, or even been on a boat. Never instructed on the boats operation or safety equipment. Actually had to ask where the life preservers were. (I actually have my Coast Guard 50 ton Masters License, but he didn't know that.)
Boat was in ok condition although the horn did not work and there was a whistle on the dashboard.
Called when we were about 10 minutes out from the dock coming in. I was told one of them would meet me at the fuel dock to help dock and tie up. Fuel dock was crowded, had to circle a couple of times... no one was there to meet or assist me. Docked, tied up, etc. and finally a guy showed up. No questions like was everything ok. any issues? Sorry we weren't here to help, just "I'll gas her up and you pay that guy up there. The next group is ready to go."
Really enjoyed the Intercoastal and the cruise, but the service and the lack for the customer's safety was a let down for sure.
Check in was quick but a bit surprising. Never asked if I had driven a boat before, or even been on a boat. Never instructed on the boats operation or safety equipment. Actually had to ask where the life preservers were. (I actually have my Coast Guard 50 ton Masters License, but he didn't know that.)
Boat was in ok condition although the horn did not work and there was a whistle on the dashboard.
Called when we were about 10 minutes out from the dock coming in. I was told one of them would meet me at the fuel dock to help dock and tie up. Fuel dock was crowded, had to circle a couple of times... no one was there to meet or assist me. Docked, tied up, etc. and finally a guy showed up. No questions like was everything ok. any issues? Sorry we weren't here to help, just "I'll gas her up and you pay that guy up there. The next group is ready to go."
Really enjoyed the Intercoastal and the cruise, but the service and the lack for the customer's safety was a let down for sure.
翻译：二月份早上在 Atlantic 租了一艘浮桥船，租期为四个小时。
办理入住手续很快，但有点意外。他们从不问我以前是否开过船，甚至没有上过船。他们从未教过我如何操作船只或使用安全设备。实际上，我不得不问救生圈在哪里。（我实际上有海岸警卫队 50 吨船长执照，但他不知道。）
船况良好，虽然喇叭不工作，仪表板上有哨子。
我们离码头大约 10 分钟路程时打电话。他们告诉我，其中一人在加油码头会见我，帮助我停靠和系好船。加油码头人满为患，不得不绕了几圈……没有人在那里接我或帮助我。停靠、系好船等，最后终于有个人出现了。没有人问一切是否正常。有什么问题吗？很抱歉我们没能帮上忙，只是说“我来加油，你把钱付给上面那个人。下一组人已经准备好出发了。”
真的很喜欢 Intercoastal 和游轮之旅，但服务和对客户安全的忽视确实令人失望。
办理入住手续很快，但有点意外。他们从不问我以前是否开过船，甚至没有上过船。他们从未教过我如何操作船只或使用安全设备。实际上，我不得不问救生圈在哪里。（我实际上有海岸警卫队 50 吨船长执照，但他不知道。）
船况良好，虽然喇叭不工作，仪表板上有哨子。
我们离码头大约 10 分钟路程时打电话。他们告诉我，其中一人在加油码头会见我，帮助我停靠和系好船。加油码头人满为患，不得不绕了几圈……没有人在那里接我或帮助我。停靠、系好船等，最后终于有个人出现了。没有人问一切是否正常。有什么问题吗？很抱歉我们没能帮上忙，只是说“我来加油，你把钱付给上面那个人。下一组人已经准备好出发了。”
真的很喜欢 Intercoastal 和游轮之旅，但服务和对客户安全的忽视确实令人失望。
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