点评:After seeing all the good reviews online we decided to try here for breakfast on my partners first Father’s Day.
We arrived just after 10.30am and it was fairly busy. We ordered a small breakfast and a breakfast wrap. We weren’t told when ordering (or at any point) that there was a long wait for food, but started picking up after ordering that lots of other tables were complaining about the wait. We chatted away and continued to wait, with no communication or updates from any staff. After an hour and 20 minutes, I went to ask how long the food would be, to be told that they hadn’t started making it yet and there were still a couple of orders in front of ours to be started first.
We ended up asking for a refund and leaving as we had something booked in the afternoon, were starving and didn’t have another potentially hour or so to wait for breakfast (which was then well into lunch time).
Really disappointing experience and the staff didn’t warn in advance or apologise for the situation at all. Had they told us when we arrived we would be waiting over an hour and a half, we wouldn’t have stayed and would have come back another time! It’s a shame as we won’t be back now given this poor first experience and we go out for breakfast a lot!
翻译:在网上看到很多好评后,我们决定在我伴侣的第一个父亲节来这里吃早餐。
我们早上10点半刚过就到了,当时餐厅相当繁忙。我们点了一份小份早餐和一份早餐卷。点餐时(或者任何时候)都没有人告诉我们需要等很久,但点完餐后我们才注意到其他很多桌都在抱怨等餐时间太长。我们一边聊天一边继续等,没有任何工作人员联系我们或告知餐点情况。一个小时二十分钟后,我去问餐点还要多久,被告知他们还没开始做,前面还有几份订单需要先做。
最后我们只好要求退款然后离开,因为我们下午还有安排,而且饿得不行,实在没时间再等一个小时左右(那时已经过了午餐时间了)。
这次用餐体验非常令人失望,工作人员事先既没有告知需要等很久,也没有为此道歉。如果他们在我们到达时就告诉我们要等一个半小时以上,我们就不会待在这里,改天再来!真是太遗憾了,因为这次糟糕的初次体验,我们以后不会再来了,要知道我们可是经常出去吃早餐的!