点评:Wild Roots treats you like royalty from start to finish. When our luggage was lost for three days, owner Mathew personally bought us essentials, chased the airline daily, and had our bags driven straight to us on safari.
Our safari covered Ngorongoro Crater, Tarangire, and the Central/Upper Serengeti — a route that minimized driving and maximized wildlife time. We saw the Big Five repeatedly and even caught the Great Migration. Our driver John found every animal we hoped to see and was endlessly patient getting us great photos. He even remembered a suitcase we almost forgot at a stop.
Mathew also personally took us souvenir shopping and helped my husband replace a lost phone cord — that's the level of care you get here. We stored luggage at a hotel in Arusha Mathew delivered on our last day to our airport hotel. Lodging and service throughout were excellent, and we also used Wild Roots for a Kilimanjaro day hike to base camp.
Can't recommend this company enough.
翻译:Wild Roots全程都把我们当作尊贵的客人来对待。曾有三天我们的行李丢失,店主马修亲自为我们购置必需物品,每天都与航空公司联络,最终还安排人将行李直接送到我们正在进行的游猎行程中。
我们的游猎路线涵盖了恩戈罗恩戈罗火山口、塔朗吉雷以及塞伦盖蒂中部和上部地区——这条路线最大限度地减少了行车时间,让我们能尽情观赏野生动物。我们多次邂逅了“非洲五霸”,甚至还有幸目睹了大规模的动物大迁徙。我们的司机约翰帮我们找到了所有希望看到的动物,还极有耐心地协助我们拍下绝佳的照片。他甚至记得我们有一个差点遗忘在某个停留点的行李箱。
马修还亲自带我们去购买纪念品,并帮我的丈夫更换丢失的手机充电线——这就是这里所能提供的细致入微的服务。我们将行李寄存在阿鲁沙的一家酒店,马修在最后一天又帮我们把行李送至机场附近的酒店。整个行程中的住宿与服务都堪称一流。我们还选择了Wild Roots来组织一次前往乞力马扎罗山大本营的一日徒步活动。
这家公司真是值得极力推荐啊。