点评:I absolutely do not recommend this place, especially not for families with children.
We arrived with a group of children aged 9–16, and unfortunately the experience was shocking. The staff were rude, aggressive, and showed no patience or professionalism.
During the ride, a 9-year-old child accidentally drove the go-kart into the plastic barrier. Instead of calmly explaining how to continue, one of the staff members screamed at him, cursed at him, and even pushed him. Later, when a similar incident happened with a 16-year-old girl, a staff member aggressively pulled her helmet off her head while yelling at her.
The staff’s behavior was aggressive, humiliating, and verbally abusive toward children. When we tried to complain at the location, we received no proper response and no apology.
The children left the place crying and frightened, instead of enjoying what should have been a fun and safe experience.
There are ways to maintain safety and guide children, but there is absolutely no justification for shouting, swearing, pushing, or humiliating behavior. For us, this was a very upsetting experience.
翻译:我绝对不推荐这个地方,尤其不适合带孩子的家庭。
我们带着一群9到16岁的孩子前往,可惜体验极其糟糕。工作人员态度粗鲁、极具攻击性,毫无耐心和专业素养可言。
在游玩过程中,一个9岁的孩子不小心把卡丁车开到了塑料护栏上。那位工作人员非但没有心平气和地指导孩子该怎么做,反而对他大喊大叫、恶语相向,甚至动手推他。后来……曾经发生过类似事件:一名16岁的女孩也遭遇了同样的情况,当时一名工作人员一边怒吼,一边粗暴地扯下她头上的头盔。
该工作人员的行为极具攻击性,既羞辱又言语辱骂儿童。当我们试图在现场投诉时,没有得到任何妥善回应,也没有收到任何道歉。
孩子们没有享受到本应愉快又安全的体验,而是带着恐惧与泪水离开了那里。
其实,有很多方法可以在保障安全的同时正确引导儿童。但是,大喊大叫、骂人、推搡或羞辱他人的行为是绝对不可取的。对我们来说,这是一次非常令人不快的经历。