点评:Wife and I were members for 6 years. They got rid of the best employee Michelle due to her being more popular than the wine. So we choose to cancel due to that and the quality of the wine has went down
I get a call this month from my accountant. They re activated my wine membership and refuse to cancel or refund. Employee there felt bad but couldn't refund. I spoke to Nattalie from Wilcox who runs the wine club. She was NOT pleasant to work with. She told me she would resolve the problem. Told me wine was being shipped to texas. I live in Ahwatukee. I never had wine shipped we always picked up in person.
Long story short she refused to do anything to assist. $1200. Bank is taking care of it but I had to file a police report due to the fact this is over $1k and not petty theft. I do not recommend this place. They used to be good and had an amazing atmosphere. Now it's bad wine with lack luster environment.
Pic below was txt correspondence then she called me and basically told me to kick rocks. I honestly expected a partial credit and the wine that they miss shipped. But It is what it Is.
翻译:我和妻子成为会员六年了。他们解雇了最好的员工米歇尔,因为她比酒更受欢迎。因此我们选择取消,因此葡萄酒的质量下降了
这个月我接到会计师的电话。他们重新激活了我的葡萄酒会员资格并拒绝取消或退款。那里的员工感觉不好但无法退款。我采访了来自威尔科克斯的娜塔莉,她经营着这家葡萄酒俱乐部。和她一起工作并不愉快。她告诉我她会解决这个问题。告诉我葡萄酒正在运往德克萨斯州。我住在阿瓦图基。我从来没有运送过葡萄酒,我们总是亲自去取。
长话短说,她拒绝提供任何帮助。 1200 美元。银行正在处理此事,但我不得不向警方报案,因为这笔金额超过 1000 美元,而且不是小偷小摸。我不推荐这个地方。他们曾经很好,气氛很棒。现在是劣质酒,缺乏光泽的环境。
下面的图片是 txt 通信,然后她打电话给我,基本上是告诉我踢石头。老实说,我希望得到部分信用和他们错过运送的葡萄酒。但是它就是这样啊。