点评:Members are a secondary priority – all about the money ⭐ (1/5)I am highly disappointed with the ongoing customer service and overall value at Aura Youghal. The staff have been consistently rude and unfriendly, to the point where my daughter is now genuinely afraid to ask them for any help or information.Furthermore, you don't get the actual benefits of being a member here. The business feels entirely focused on just getting people through the door and taking their money. The swimming pool timetable clearly caters to external swimming lessons over paying members, making it incredibly difficult to find a time to swim when the lanes aren't blocked out.It is completely unacceptable that a paying customer feels intimidated to approach staff, and that member access is treated as an afterthought. Due to this ongoing poor attitude and lack of basic professionalism, we are now seriously considering canceling our membership entirely
翻译:会员待遇只是次要考虑因素——一切都以赚钱为重 ⭐(1/5)我对Aura Youghal的客户服务水平以及整体性价比感到极为失望。工作人员始终态度粗暴、毫无礼貌,以至于我的女儿现在真的不敢向他们寻求任何帮助或询问信息。此外,作为会员也根本享受不到任何实际福利。这家店似乎全然只想着吸引顾客进门并榨取他们的钱财罢了。游泳池的开放时间表明显是为外部游泳课程安排的,而非为付费会员服务,因此想要找到一个泳道未被占用的时段来游泳简直难如登天。付费顾客甚至不敢主动向工作人员询问,会员权益也似乎被漠视,这种情况完全不可接受。鉴于管理方一贯态度恶劣且毫无专业素养,我们现在正认真考虑彻底取消会员资格。