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Souvou10
Worst experience ever
One Excellence Tours的点评
点评：We booked a tour through GetYourGuide, operated by One Excellence Tours in Romania, and it turned out to be one of the most disturbing and traumatic travel experiences we’ve ever had — especially since we had young children with us.
From the very start, the tour guide was openly rude, aggressive, and completely unprofessional. His behavior made us feel unsafe, so I submitted a formal complaint through the GetYourGuide platform while we were still on the bus.
When we arrived at the first sightseeing location, we got off like everyone else. However, when we tried to re-enter the bus after the visit, the guide blocked us from getting back on. He had seen the complaint and retaliated in the most inappropriate way: he threw us off the tour. In front of our children and the other passengers, he shouted at us, physically nudged us, and forced us to leave.
He repeatedly threatened to call the police — we insisted that he should, as we wanted official help. But he never followed through. Instead, he tried to scare us into leaving by himself.
To make matters worse, local people from the area began to gather. It seemed clear the guide had alerted them. They joined in the verbal threats, and the situation quickly became dangerous. We were left stranded, without transport, help, or protection — in a foreign country, with children, surrounded by hostility.
We immediately reached out to GetYourGuide, expecting help or at least intervention. Shockingly, we received none. They failed to take action in real time, offered no support, and did absolutely nothing to protect us during or after the incident. Their lack of response was as unacceptable as the tour operator’s behavior.
This was not just poor service — this was targeted harassment, intimidation, and a total collapse of safety and responsibility.
We strongly warn others: do not book with One Excellence Tours. They are not only unprofessional — they are dangerous. And sadly, GetYourGuide enabled this by doing nothing
From the very start, the tour guide was openly rude, aggressive, and completely unprofessional. His behavior made us feel unsafe, so I submitted a formal complaint through the GetYourGuide platform while we were still on the bus.
When we arrived at the first sightseeing location, we got off like everyone else. However, when we tried to re-enter the bus after the visit, the guide blocked us from getting back on. He had seen the complaint and retaliated in the most inappropriate way: he threw us off the tour. In front of our children and the other passengers, he shouted at us, physically nudged us, and forced us to leave.
He repeatedly threatened to call the police — we insisted that he should, as we wanted official help. But he never followed through. Instead, he tried to scare us into leaving by himself.
To make matters worse, local people from the area began to gather. It seemed clear the guide had alerted them. They joined in the verbal threats, and the situation quickly became dangerous. We were left stranded, without transport, help, or protection — in a foreign country, with children, surrounded by hostility.
We immediately reached out to GetYourGuide, expecting help or at least intervention. Shockingly, we received none. They failed to take action in real time, offered no support, and did absolutely nothing to protect us during or after the incident. Their lack of response was as unacceptable as the tour operator’s behavior.
This was not just poor service — this was targeted harassment, intimidation, and a total collapse of safety and responsibility.
We strongly warn others: do not book with One Excellence Tours. They are not only unprofessional — they are dangerous. And sadly, GetYourGuide enabled this by doing nothing
翻译：我们通过GetYourGuide预订了由罗马尼亚One Excellence Tours运营的旅行团，结果却成了我们经历过的最糟糕、最痛苦的旅行体验之一——尤其我们当时还带着年幼的孩子。
从一开始，导游就表现得非常粗鲁、咄咄逼人，而且完全不专业。他的行为让我们感到不安全，所以在巴士上的时候，我就通过GetYourGuide平台提交了正式投诉。
到达第一个景点后，我们像其他人一样下了车。然而，参观结束后，当我们试图重新上车时，导游却拦住了我们。他看到了我的投诉，并以极其恶劣的方式进行报复：他把我们赶下了车。当着我们孩子和其他乘客的面，他冲我们大喊大叫，用手推搡我们，强迫我们离开。
他反复威胁要报警——我们坚持让他报警，因为我们需要官方的帮助。但他最终并没有报警。相反，他试图吓唬我们，让我们自己离开。
更糟糕的是，当地居民开始聚集过来。显然，导游已经通知了他们。他们也加入了言语威胁，情况迅速变得危险起来。我们被困在异国他乡，没有交通工具，没有帮助，也没有保护——带着孩子，周围都是敌意。
我们立即联系了GetYourGuide，希望能得到帮助或至少得到一些帮助。令人震惊的是，我们什么也没得到。他们没有及时采取行动，没有提供任何支持，也没有在事件发生期间或之后采取任何措施来保护我们。他们的不作为与旅行社的行为一样令人无法接受。
这不仅仅是服务差劲——这是有针对性的骚扰、恐吓，以及安全和责任的彻底崩溃。
我们强烈警告其他人：不要预订One Excellence Tours的行程。他们不仅不专业——而且很危险。可悲的是，GetYourGuide对此视而不见，助长了这种行为。
从一开始，导游就表现得非常粗鲁、咄咄逼人，而且完全不专业。他的行为让我们感到不安全，所以在巴士上的时候，我就通过GetYourGuide平台提交了正式投诉。
到达第一个景点后，我们像其他人一样下了车。然而，参观结束后，当我们试图重新上车时，导游却拦住了我们。他看到了我的投诉，并以极其恶劣的方式进行报复：他把我们赶下了车。当着我们孩子和其他乘客的面，他冲我们大喊大叫，用手推搡我们，强迫我们离开。
他反复威胁要报警——我们坚持让他报警，因为我们需要官方的帮助。但他最终并没有报警。相反，他试图吓唬我们，让我们自己离开。
更糟糕的是，当地居民开始聚集过来。显然，导游已经通知了他们。他们也加入了言语威胁，情况迅速变得危险起来。我们被困在异国他乡，没有交通工具，没有帮助，也没有保护——带着孩子，周围都是敌意。
我们立即联系了GetYourGuide，希望能得到帮助或至少得到一些帮助。令人震惊的是，我们什么也没得到。他们没有及时采取行动，没有提供任何支持，也没有在事件发生期间或之后采取任何措施来保护我们。他们的不作为与旅行社的行为一样令人无法接受。
这不仅仅是服务差劲——这是有针对性的骚扰、恐吓，以及安全和责任的彻底崩溃。
我们强烈警告其他人：不要预订One Excellence Tours的行程。他们不仅不专业——而且很危险。可悲的是，GetYourGuide对此视而不见，助长了这种行为。
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