点评:Third time the bus has departed before the departure time. The phone attendant is one of the rudest people I’ve spoken to. This used to be an amazing company, well run and punctual. Recently things seem to have gone very downhill. Decent
experience on the bus, but there’s very little reliability and they don’t take care of their customers or issue a refund.
Note to Concord Coach: if your phone reps are respectful, they’ll get a lot farther with customers. I was honestly floored by the lady who I spoke with today. Not a good idea to tell one of your best multi-monthly customers they are lying and they should have just gotten there on time (which I did). This kind of thing happens—it’s annoying, but part of life —but the way your phone rep spoke to me is why I’m writing this review. Terrible management.
翻译:巴士第三次在出发时间之前出发。电话服务员是我见过的最粗鲁的人之一。这曾经是一家了不起的公司,经营良好且准时。最近事情似乎变得非常走下坡路。体面的
乘坐巴士的经验丰富,但可靠性很低,而且他们不照顾乘客或退款。
Concord Coach 请注意:如果您的电话代表尊重他人,他们会与客户取得更进一步的联系。老实说,今天与我交谈的那位女士让我感到震惊。告诉你最好的多月客户之一他们在撒谎,他们应该准时到达那里,这不是一个好主意(我就是这么做的)。这种事情时有发生——这很烦人,但却是生活的一部分——但你的电话代表对我说话的方式就是我写这篇评论的原因。糟糕的管理。