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Extremely disappointing experience/ scam?
Ontario Hot Air Balloon Rides的点评
点评：We received two hot air balloon vouchers as a gift in 2020, but due to COVID-19, the flights were suspended that year. Since then, my wife and I have tried every year to use our vouchers, and each time we communicated to the company that my wife was pregnant and, as a result, we could not make it. Each year, we received written confirmation that our vouchers would remain valid for the following season.
Now, after years of patience and transparent communication, we are suddenly told our tickets are no longer valid, with no clear explanation. To make matters worse, the people we spoke with, including Graham, were incredibly unhelpful. Graham repeatedly talked over me, even though I made every effort to listen to his points. He told me that they had only bought the assets, not the company, so they weren’t responsible for honoring our vouchers, and that I should “go find the owner myself” if I wanted my complaint addressed. When I expressed my frustration at this level of customer service, he hung up on me.
This is by far the worst customer service experience I have ever had. I would strongly advise others to avoid this company.
Now, after years of patience and transparent communication, we are suddenly told our tickets are no longer valid, with no clear explanation. To make matters worse, the people we spoke with, including Graham, were incredibly unhelpful. Graham repeatedly talked over me, even though I made every effort to listen to his points. He told me that they had only bought the assets, not the company, so they weren’t responsible for honoring our vouchers, and that I should “go find the owner myself” if I wanted my complaint addressed. When I expressed my frustration at this level of customer service, he hung up on me.
This is by far the worst customer service experience I have ever had. I would strongly advise others to avoid this company.
翻译：2020年，我们收到了两张热气球代金券作为礼物，但由于新冠疫情，那年的航班停飞了。从那以后，我和妻子每年都想用代金券，但每次都跟公司说我妻子怀孕了，结果我们没能成行。每年，我们都会收到书面确认，确认代金券在下一季仍然有效。
现在，经过多年的耐心和透明的沟通，我们突然被告知机票失效了，而且没有任何明确的解释。更糟糕的是，我们联系过的人，包括格雷厄姆，都极其不乐于助人。格雷厄姆反复打断我说话，尽管我尽力听取他的意见。他告诉我，他们只是收购了资产，而不是公司，所以他们没有责任兑现我们的代金券，如果我想投诉，应该“自己去找物主”。当我表达了对这种客户服务水平的不满时，他挂断了我的电话。
这是迄今为止我遇到的最糟糕的客户服务体验。我强烈建议大家避开这家公司。
现在，经过多年的耐心和透明的沟通，我们突然被告知机票失效了，而且没有任何明确的解释。更糟糕的是，我们联系过的人，包括格雷厄姆，都极其不乐于助人。格雷厄姆反复打断我说话，尽管我尽力听取他的意见。他告诉我，他们只是收购了资产，而不是公司，所以他们没有责任兑现我们的代金券，如果我想投诉，应该“自己去找物主”。当我表达了对这种客户服务水平的不满时，他挂断了我的电话。
这是迄今为止我遇到的最糟糕的客户服务体验。我强烈建议大家避开这家公司。
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