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Train Delay During Morning Peak Hours
新加坡大众捷运系统（SMRT）的点评
点评：Formal Complaint Against SMRT – Severe Train Congestion, Safety Concerns and Delays During Morning Peak Hours
I would like to raise my serious concern regarding the extremely unpleasant and stressful commuting experience I encountered this morning.
As part of my usual daily commute, I boarded the train at Bukit Gombak at approximately 7.45 a.m., travelling towards Jurong East, where I needed to change trains towards Tiong Bahru.
Upon arriving at Jurong East MRT Station, I was confronted with an overwhelming crowd of commuters waiting outside the platform. When a train heading towards Pasir Ris arrived, the situation became chaotic as commuters rushed into the cabin in an attempt to board. The overcrowding was so severe that passengers were squeezed together like sardines, raising serious concerns about passenger comfort and safety.
The situation deteriorated further when the train stopped midway between stations while travelling towards Clementi. An announcement was made that an emergency had been activated between Buona Vista and Outram Park stations. Throughout the journey, the train continued to stop abruptly at various points, causing commuters to lose their balance and creating confusion and panic inside the cabin.
This was not only an extremely frustrating experience but also a concerning safety issue. In such overcrowded conditions, sudden and repeated train stoppages could potentially result in passengers falling, getting injured, or being pushed against one another. The situation was particularly distressing for elderly commuters, persons with disabilities, and anyone who might have difficulty maintaining their balance.
What should have been a routine journey to work turned into an ordeal that lasted nearly an hour on the train alone. As a result, I arrived late for work despite leaving home and travelling according to my usual schedule.
While I understand that emergencies can occur and may be beyond SMRT’s immediate control, I believe commuters deserve better crowd management, clearer communication, and more effective contingency arrangements during service disruptions. Passengers should not be left struggling in dangerously overcrowded conditions without sufficient guidance or reassurance.
I urge SMRT to investigate this incident and review its procedures for managing peak-hour congestion and emergency-related service disruptions. Please consider implementing better crowd control at interchange stations, providing timely and transparent updates, and ensuring that passengers can board and travel as safely as possible during such incidents.
Commuters rely on public transport to get to work and fulfil their daily responsibilities on time. We deserve a service that prioritises passenger safety, communicates clearly during disruptions, and manages overcrowding effectively.
I hope SMRT will take this feedback seriously and provide an explanation of what happened, together with the measures that will be taken to prevent similar experiences in the future.
Thank you.
I would like to raise my serious concern regarding the extremely unpleasant and stressful commuting experience I encountered this morning.
As part of my usual daily commute, I boarded the train at Bukit Gombak at approximately 7.45 a.m., travelling towards Jurong East, where I needed to change trains towards Tiong Bahru.
Upon arriving at Jurong East MRT Station, I was confronted with an overwhelming crowd of commuters waiting outside the platform. When a train heading towards Pasir Ris arrived, the situation became chaotic as commuters rushed into the cabin in an attempt to board. The overcrowding was so severe that passengers were squeezed together like sardines, raising serious concerns about passenger comfort and safety.
The situation deteriorated further when the train stopped midway between stations while travelling towards Clementi. An announcement was made that an emergency had been activated between Buona Vista and Outram Park stations. Throughout the journey, the train continued to stop abruptly at various points, causing commuters to lose their balance and creating confusion and panic inside the cabin.
This was not only an extremely frustrating experience but also a concerning safety issue. In such overcrowded conditions, sudden and repeated train stoppages could potentially result in passengers falling, getting injured, or being pushed against one another. The situation was particularly distressing for elderly commuters, persons with disabilities, and anyone who might have difficulty maintaining their balance.
What should have been a routine journey to work turned into an ordeal that lasted nearly an hour on the train alone. As a result, I arrived late for work despite leaving home and travelling according to my usual schedule.
While I understand that emergencies can occur and may be beyond SMRT’s immediate control, I believe commuters deserve better crowd management, clearer communication, and more effective contingency arrangements during service disruptions. Passengers should not be left struggling in dangerously overcrowded conditions without sufficient guidance or reassurance.
I urge SMRT to investigate this incident and review its procedures for managing peak-hour congestion and emergency-related service disruptions. Please consider implementing better crowd control at interchange stations, providing timely and transparent updates, and ensuring that passengers can board and travel as safely as possible during such incidents.
Commuters rely on public transport to get to work and fulfil their daily responsibilities on time. We deserve a service that prioritises passenger safety, communicates clearly during disruptions, and manages overcrowding effectively.
I hope SMRT will take this feedback seriously and provide an explanation of what happened, together with the measures that will be taken to prevent similar experiences in the future.
Thank you.
翻译：针对SMRT的正式投诉——早高峰时段列车严重拥挤、安全隐患及延误问题
我想对今天早上所经历的极其糟糕且充满压力的通勤体验提出严正关切。
按照我日常的通勤路线，我于早上7点45分左右在武吉贡巴站登上列车，前往裕廊东站，之后需在那里换乘前往中巴鲁的列车。
抵达裕廊东地铁站后，我面对着在站台外等候的大量通勤者。当一列开往巴西班让方向的列车到达时，情况变得一片混乱：人们争先恐后地涌向车厢试图上车。车内拥挤程度极其严重，乘客们被挤得密不透风，这引发了人们对乘客舒适度与安全的深切担忧。
更糟糕的是，当列车在开往克莱门蒂站的途中时，竟在两站之间突然停了下来。公告称，布纳维斯塔站与欧南公园站之间已启动紧急应对程序。整个行程中，列车不断在各个站点突然停车，导致乘客们失去平衡，车厢内一片混乱与恐慌。
这不仅是一次极其令人沮丧的经历，更是一个令人担忧的安全隐患。在列车如此拥挤的情况下，频繁且突然的停车极有可能导致乘客摔倒。人们可能会受伤，或者被挤得彼此紧贴在一起。这种情况对老年人、残障人士以及任何难以保持平衡的人来说尤为痛苦。
原本应该是一段平常的通勤路程，却变成了一场煎熬——仅在火车上就耗费了近一个小时。结果，尽管我按照往常的时间表离家出发，还是迟到了。虽然我理解突发事件难以避免，且可能超出了SMRT的直接控制范围，但我认为在服务中断期间，通勤者理应获得更妥善的客流管理、更清晰的信息传达以及更有效的应急预案。乘客绝不应在严重拥挤且危险的环境中无助地等待，而得不到任何指引或安抚。我敦促SMRT对此次事件展开调查，并重新审视其应对高峰时段拥堵及突发事件的相关措施。请考虑在换乘站加强人群管控，及时、透明地向公众发布信息，确保在此类事件发生时乘客能够尽可能安全地乘车与出行。
通勤者依赖公共交通准时上班并履行日常职责。我们理应享有这样的公共交通服务：它能将乘客安全置于首位，在出现状况时能清晰传达信息，还能有效应对人群过于拥挤的情况。
我希望SMRT能认真对待这一反馈，说明事情的原委，并列出今后为防止类似情况再次发生而将采取的措施。
谢谢。
我想对今天早上所经历的极其糟糕且充满压力的通勤体验提出严正关切。
按照我日常的通勤路线，我于早上7点45分左右在武吉贡巴站登上列车，前往裕廊东站，之后需在那里换乘前往中巴鲁的列车。
抵达裕廊东地铁站后，我面对着在站台外等候的大量通勤者。当一列开往巴西班让方向的列车到达时，情况变得一片混乱：人们争先恐后地涌向车厢试图上车。车内拥挤程度极其严重，乘客们被挤得密不透风，这引发了人们对乘客舒适度与安全的深切担忧。
更糟糕的是，当列车在开往克莱门蒂站的途中时，竟在两站之间突然停了下来。公告称，布纳维斯塔站与欧南公园站之间已启动紧急应对程序。整个行程中，列车不断在各个站点突然停车，导致乘客们失去平衡，车厢内一片混乱与恐慌。
这不仅是一次极其令人沮丧的经历，更是一个令人担忧的安全隐患。在列车如此拥挤的情况下，频繁且突然的停车极有可能导致乘客摔倒。人们可能会受伤，或者被挤得彼此紧贴在一起。这种情况对老年人、残障人士以及任何难以保持平衡的人来说尤为痛苦。
原本应该是一段平常的通勤路程，却变成了一场煎熬——仅在火车上就耗费了近一个小时。结果，尽管我按照往常的时间表离家出发，还是迟到了。虽然我理解突发事件难以避免，且可能超出了SMRT的直接控制范围，但我认为在服务中断期间，通勤者理应获得更妥善的客流管理、更清晰的信息传达以及更有效的应急预案。乘客绝不应在严重拥挤且危险的环境中无助地等待，而得不到任何指引或安抚。我敦促SMRT对此次事件展开调查，并重新审视其应对高峰时段拥堵及突发事件的相关措施。请考虑在换乘站加强人群管控，及时、透明地向公众发布信息，确保在此类事件发生时乘客能够尽可能安全地乘车与出行。
通勤者依赖公共交通准时上班并履行日常职责。我们理应享有这样的公共交通服务：它能将乘客安全置于首位，在出现状况时能清晰传达信息，还能有效应对人群过于拥挤的情况。
我希望SMRT能认真对待这一反馈，说明事情的原委，并列出今后为防止类似情况再次发生而将采取的措施。
谢谢。
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