点评:I have been going to the Trellis for almost 15 years. I just went on Sunday and someone stole the cash out of my wallet that was in my locker. I didn't realize at the time the "lady" next to me watched as I got my phone out. When I returned, the code on my locker didn't work and I had to get an attendant to unlock it for me only to get home and see my cash gone. I reported it and they literally did absolutely nothing to assist me. They only care about overcharging for services. I do have to say the staff who assists in services is incredible and very helpful. This is not a reflection on them only the management who offered me no assurances they can offer a safe place to leave belongings for future visits. Stating "we are not responsible for any stolen or lost items". Essentially dismissing me. I cannot be the only one to experience this b/c the woman next to me knew what she was doing. I won't be back b/c I feel it's not a safe place to leave my belongs and they do not care if anything is stolen. They lost a long time client.
翻译:我去 Trellis 已经快 15 年了。我周日刚去的时候,有人从我储物柜里的钱包里偷走了现金。我当时没有意识到我旁边的“女士”看着我拿出手机。当我回来时,储物柜上的密码不起作用,我不得不找服务员帮我解锁,结果回到家却发现我的现金不见了。我报告了这件事,但他们根本没有做任何帮助我的事情。他们只关心收取过多的服务费。我不得不说,协助服务的员工非常棒,非常乐于助人。这不是他们的问题,只是管理层的问题,他们没有向我保证他们可以提供一个安全的地方让我存放物品以供下次使用。他们说“我们对任何被盗或丢失的物品概不负责”。这实际上是在拒绝我。我不是唯一一个经历过这种事情的人,因为我旁边的那个女人知道她在做什么。我不会再来了,因为我觉得这不是一个可以安全存放我物品的地方,而且他们也不在乎是否有东西被盗。他们失去了一位长期客户。