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George B
NOT 5 ***** hotel. Far from it
St Raphael Marina的点评
点评：I’m writing this review now as I’m still on holiday. Firstly, we wanted to use the games room last night and was told by reception it would be fine as long as there’s people in there past 11pm they keep it open. Well that’s certainly not the case. We was met by a member of staff in the games room who told us it was closing at 11pm. We kindly informed him what we was advised y reception and he started huffing shaking he’s head mumbling something as he walked off. What a Rude individual! We didn’t expect that in a 5* hotel. Secondly, I asked at reception for some milk to take up to my room as I don’t like the small long life ones they supply. They kindly asked me to go to the bar and they would happily give me some milk. When I arrived at the bar I was standing there alone, waiting for the members of staff to serve me. One staff member was busy and a group of hotel guests came along and waited like I was. Then the barmen served them in front of me ! Did he not see me standing there in a bright white T shirt!!!! I was fuming and walked off. That’s why I decided to write this review now. It’s a clean well presented establishment, however some staff need retraining on customer service and etiquette. This certainly isn’t 5* service to me. When you pay for 5 star it’s not just for clean towels daily, beds made etc, you also want excellent customer service. Not staff that are rude, miserable when engaging with you and ignore you when you’re waiting to be served.
翻译：我现在正在写这篇评论，因为我还在度假。昨晚我们想去游戏室，前台告诉我们只要晚上11点后还有人在里面，游戏室就会保持开放。但事实显然并非如此。我们一到游戏室就遇到一名工作人员，他告诉我们游戏室11点就要关门了。我们礼貌地告诉他前台给我们的指示，结果他气呼呼地摇头，嘴里嘟囔着什么就走开了。真是个粗鲁无礼的人！我们可没想到会在一家五星级酒店遇到这种情况。其次，由于我不喜欢酒店提供的小包装常温奶，便在前台询问能否要些牛奶带到房间。工作人员热心地让我去酒吧，说那里会乐意给我牛奶。我到了酒吧后独自站在那里，等着服务人员来为我服务。当时有一位工作人员正忙得不可开交，接着一群住店客人也来了，像我一样在等候。结果酒保们竟然当着我的面为他们服务！他难道没看到我穿着一件亮白色的T恤站在那里吗！！！我气得不行，转身就走了。正因如此，我决定现在写下这篇评论。这家店环境整洁、装潢不错，不过有些员工确实需要重新接受客户服务与礼仪方面的培训。对我来说，这绝对算不上五星级服务。当你花钱购买五星级服务时，所期待的绝不只是每天有干净的毛巾、整理好的床铺等等，还包括优质的客户服务才行。绝对不该遇到态度粗鲁的工作人员啊。和你打交道时态度恶劣，而当你等待服务时又对你视而不见。
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