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Festival Supermall的点评
点评：I’m disappointed with how my friend’s theft incident inside the mall was handled.
We understand that everyone is responsible for taking care of their own belongings, but when something is stolen inside a mall, we expect the mall staff to at least take the concern seriously and help investigate what happened.
My friend did receive assistance, but some of the responses from the staff felt discouraging. She was told that there was no proof and that the item could not be clearly seen being taken on CCTV. Eventually, she was told that the matter had already been referred to the police and that she should just ask the police for updates if she wanted to continue with the case.
What concerns me is that my friend seemed to be blamed for being careless with her belongings instead of being given proper support as a victim of theft.
We are not asking the mall to immediately accuse anyone. We simply expected proper assistance, documentation, investigation, and clear guidance on what steps should be taken next.
I hope the mall can review how incidents like this are handled because customers deserve to feel safe and supported inside the premises.
We understand that everyone is responsible for taking care of their own belongings, but when something is stolen inside a mall, we expect the mall staff to at least take the concern seriously and help investigate what happened.
My friend did receive assistance, but some of the responses from the staff felt discouraging. She was told that there was no proof and that the item could not be clearly seen being taken on CCTV. Eventually, she was told that the matter had already been referred to the police and that she should just ask the police for updates if she wanted to continue with the case.
What concerns me is that my friend seemed to be blamed for being careless with her belongings instead of being given proper support as a victim of theft.
We are not asking the mall to immediately accuse anyone. We simply expected proper assistance, documentation, investigation, and clear guidance on what steps should be taken next.
I hope the mall can review how incidents like this are handled because customers deserve to feel safe and supported inside the premises.
翻译：我对商场处理我朋友遭遇盗窃事件的方式感到失望。
我们明白每个人都有责任看管好自己的财物，但当有人在商场内遭窃时，我们期望商场工作人员至少能认真对待此事并协助调查。
我的朋友确实得到了一些帮助，但部分工作人员的回应却让人心灰意冷。她被告知没有证据，监控录像中也无法清晰看到有人拿走物品。最后，她又被告知此事已移交警方处理，如果她想继续追究，只需向警方询问进展即可。
令我担忧的是，我的朋友似乎被指责为粗心大意、看管不周，而没有作为盗窃案的受害者得到应有的帮助。
我们并不要求商场立即指控任何人。我们只是期望能得到妥善的协助、相关的文档记录、调查处理，以及关于接下来该采取何种措施的明确指导。
我希望商场能够重新审视此类事件的处理方式，因为顾客理应在商场内感受到安全与关怀。
我们明白每个人都有责任看管好自己的财物，但当有人在商场内遭窃时，我们期望商场工作人员至少能认真对待此事并协助调查。
我的朋友确实得到了一些帮助，但部分工作人员的回应却让人心灰意冷。她被告知没有证据，监控录像中也无法清晰看到有人拿走物品。最后，她又被告知此事已移交警方处理，如果她想继续追究，只需向警方询问进展即可。
令我担忧的是，我的朋友似乎被指责为粗心大意、看管不周，而没有作为盗窃案的受害者得到应有的帮助。
我们并不要求商场立即指控任何人。我们只是期望能得到妥善的协助、相关的文档记录、调查处理，以及关于接下来该采取何种措施的明确指导。
我希望商场能够重新审视此类事件的处理方式，因为顾客理应在商场内感受到安全与关怀。
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