点评:We recently hosted a birthday party for two of our kids at Krazy Air, and unfortunately, our experience was far from satisfactory. While our initial booking was smooth, thanks to a helpful representative, we learned she had left the company. It seemed the transition was not smooth, as communication broke down. You would think for such a large event there would be some communication in the days leading up the party, however there was none. Despite our numerous calls leading up to the event, we found ourselves waiting until three hours before our party to connect with a manager, who seemed unaware of our arrangements. In the initial conversation with the employee no longer with Krazy Air we were told that we could arrive at 5:30 to set up for the party which we needed that time to set up our catering order. At around 4:30 I received notice that the caterer was running ahead of schedule and would be there closer to 5 so I went to Krazy Air to talk to the manager and try to set up early. The “manager” was completely unreasonable and made a huge deal about bringing the food in and initially told us that the food would not be able to be brought in and that it needed to wait in the car for 45 minutes. Her argument was that we did not rent out the party room , which was not only 100% empty but we also have emails from the company saying we had access to the room. To make matters worse, if we ended up having to use tables in the lobby they were occupied during normal business hours so we would have been given dirty tables for our party and they also would have been turned over closer to 6:30. Originally we were told that people could start checking in at 5:45 but the “manager” on site told us that was incorrect and we would be able to check people in at 6. This process took at least 20 minutes and also had issues. We were told when booking the event socks were included and the girl at the counter had no idea which caused more confusion and delayed the actual party further. Once we had set up the food the manager came over and said we can only give you 2 tables and any additional tables would be $50 per table, I honestly thought she was joking and of course we ended up with an additional $200 in charges at the end of the night. During the entire event it was obvious that we were a complete inconvenience to everyone working. While they were completely overstaffed literally not one person did anything to help us. Trash bags lined the walls of the party room , workers were throwing a football around contributing absolutely nothing and the 2 employees that were working had extension cords dragged all over the facility and were vacuuming during our party creating a trip hazard for the kids. Also the staff could not be bothered to put out any of the balls out for the kids to play with , except for the one football that the staff was using. We were also charged for drinks that nobody used because the area where the soda fountains were had all the lights turned off chairs stacked on the table. Overall the experience was awful for my wife and I , we spent the majority of the time dealing with issues caused by having absolutely no help and lack of planning. In all we were charged an additional $200 for tables when we had confirmation that we had access to the party room , an additional $100 for jumpers that were supposed to be included in our original quote and $50 for fountain drinks that were never used. We found ourselves paying additional fees and managing logistical hiccups that took away from celebrating our children's birthdays. I apologize to the staff of Krazy Air for being such an inconvenience to your night by renting out the facility, we surely will not make that mistake again.
翻译:我们最近在 Krazy Air 为我们的两个孩子举办了一场生日派对,不幸的是,我们的经历远非令人满意。虽然我们最初的预订很顺利,但多亏了一位乐于助人的代表,我们得知她已经离开了公司。由于沟通中断,过渡似乎并不顺利。您可能会认为对于如此大型的活动,在聚会前几天会有一些沟通,但实际上没有。尽管我们在活动前打了无数电话,但我们发现自己等到聚会前三个小时才与经理联系,他似乎不知道我们的安排。在与不再与 Krazy Air 合作的员工的最初谈话中,我们被告知我们可以在 5:30 到达,为聚会做好准备,我们需要在那个时间来安排餐饮订单。 4:30 左右,我收到通知,餐饮服务商提前营业,并且会在接近 5 点的时候到达,所以我去了 Krazy Air 与经理交谈,并尝试尽早安排。 “经理”完全无理取闹,对带食物进来大做文章,最初告诉我们食物不能带进来,需要在车里等45分钟。她的论点是我们没有出租派对房间,那里不仅100%空,而且我们还收到公司发来的电子邮件,说我们可以进入房间。更糟糕的是,如果我们最终不得不使用大堂的桌子,那么它们在正常营业时间就被占用了,所以我们会为我们的聚会提供脏桌子,而且它们也会在接近 6:30 时被移交。最初我们被告知人们可以在 5:45 开始办理入住手续,但现场的“经理”告诉我们这是不正确的,我们可以在 6 点办理入住。这个过程至少需要 20 分钟,而且还存在问题。我们在预订时被告知活动袜子已包含在内,但柜台的女孩不知道这导致了更多混乱并进一步推迟了实际的聚会。当我们准备好食物后,经理走过来说我们只能给你 2 张桌子,任何额外的桌子每张桌子 50 美元,老实说我以为她是在开玩笑,当然我们最终在餐厅额外收取了 200 美元的费用。夜结束了。在整个活动期间,很明显我们给每个工作人员带来了完全的不便。虽然他们完全人满为患,但实际上没有人做任何事情来帮助我们。派对房间的墙壁上排列着垃圾袋,工人们到处扔足球,完全没有做出任何贡献,而正在工作的两名员工则将延长线拖到整个设施中,并在我们的派对期间用吸尘器吸尘,给孩子们带来了绊倒的危险。此外,除了工作人员正在使用的一个足球外,工作人员也懒得拿出任何球供孩子们玩。我们还为没人使用的饮料付费,因为冷饮柜所在的区域所有的灯都关掉了,椅子堆在桌子上。总的来说,这次经历对我和我的妻子来说很糟糕,我们大部分时间都花在处理由于完全没有帮助和缺乏计划而引起的问题。总而言之,当我们确认可以进入派对室时,我们被额外收取了 200 美元的餐桌费用,另外还收取了 100 美元的毛衣费用(本应包含在我们最初的报价中),以及 50 美元的从未使用过的喷泉饮料费用。我们发现自己支付了额外的费用,并管理了后勤方面的问题,这些都影响了我们庆祝孩子们的生日。对于出租设施给您带来的不便,我向 Krazy Air 的工作人员表示歉意,我们一定不会再犯同样的错误。