下载App
资质规则
旅行
账户
Tripadvisor用户
I didn't receive top-notch support.
Sapa Express的点评
点评：I am using the text that I wrote to sapaExpress. These lines were NOT answered, let alone processed.
Sir or Madam, first of all I would like to tell you my dissatisfaction with today's journey from Sapa to Hanoi. It started with my timely arrival at your base in Sapa. The young man I met was neither willing nor able to go through the necessary steps for "check in" with me. I rather got the impression that I had disturbed him greatly while he was streaming something on the Internet. My questions were answered very hesitantly and incompletely. Ultimately, despite asking several times, I was not entirely sure that I was in the right place. My question about my seat number was answered with a shrug of the shoulders. The wait began... without any further communication or announcement. Questions about MY bus, which were asked after 7:30 a.m., were treated indifferently, as was the case at 8:09: "probably in 10 minutes - a luxury van came to pick me up as the last passenger in the last free seat by the window in the last row. We set off at 8:33 without any further information. There is NO trace of luxury or hospitality. I am sitting here, jammed in, like in a cattle transport, the obviously more comfortable and adjustable better seats are taken. The driver drives like a madman and every bump in the road catapults me out of the seat at the back, this comfort is very good for my back! Water was not offered, I bought one myself at the first short stop!
I don't think this is the deal I booked!
On the journey from Hanoi to Sapa:
The hospitality here was also very limited. The bus had WiFi, but there was no charging socket. The inside of the bus was clean, the outside was just dirty, the windows were dirty, dusty and sticky. I've had much better experiences with you.
All in all, not so positive. I'm happy to give you the opportunity to look into the matter and comment
The journey was pure torture for me, the driver continued to drive like someone being pursued, which was dangerous, for example overtaking on the right with a tight lane change. Arrived late, but he wanted to drop me off at the hotel. So far so good.
Sir or Madam, first of all I would like to tell you my dissatisfaction with today's journey from Sapa to Hanoi. It started with my timely arrival at your base in Sapa. The young man I met was neither willing nor able to go through the necessary steps for "check in" with me. I rather got the impression that I had disturbed him greatly while he was streaming something on the Internet. My questions were answered very hesitantly and incompletely. Ultimately, despite asking several times, I was not entirely sure that I was in the right place. My question about my seat number was answered with a shrug of the shoulders. The wait began... without any further communication or announcement. Questions about MY bus, which were asked after 7:30 a.m., were treated indifferently, as was the case at 8:09: "probably in 10 minutes - a luxury van came to pick me up as the last passenger in the last free seat by the window in the last row. We set off at 8:33 without any further information. There is NO trace of luxury or hospitality. I am sitting here, jammed in, like in a cattle transport, the obviously more comfortable and adjustable better seats are taken. The driver drives like a madman and every bump in the road catapults me out of the seat at the back, this comfort is very good for my back! Water was not offered, I bought one myself at the first short stop!
I don't think this is the deal I booked!
On the journey from Hanoi to Sapa:
The hospitality here was also very limited. The bus had WiFi, but there was no charging socket. The inside of the bus was clean, the outside was just dirty, the windows were dirty, dusty and sticky. I've had much better experiences with you.
All in all, not so positive. I'm happy to give you the opportunity to look into the matter and comment
The journey was pure torture for me, the driver continued to drive like someone being pursued, which was dangerous, for example overtaking on the right with a tight lane change. Arrived late, but he wanted to drop me off at the hotel. So far so good.
翻译：我使用的是写给 sapaExpress 的短信。这些话没有得到答复，更不用说处理了。
先生或女士，首先，我想告诉您我对今天从沙巴到河内的旅程感到不满。这始于我及时到达您在沙巴的基地。我遇到的那个年轻人既不愿意也不能和我一起完成“登记”的必要步骤。我感觉他在互联网上播放一些东西时，我严重打扰了他。我的问题得到了非常犹豫和不完整的回答。最终，尽管问了好几次，但我并不完全确定我是否在正确的地方。我关于座位号的问题得到了耸耸肩的回答。等待开始了……没有任何进一步的沟通或通知。关于我的巴士的问题，在早上 7:30 之后被问到，却被冷漠对待，8:09 的情况也是如此：“大概 10 分钟后 - 一辆豪华面包车来接我，我是最后一排靠窗的最后一个空座位上的最后一名乘客。我们于 8:33 出发，没有任何进一步的信息。没有一丝奢华或热情好客。我坐在这里，挤在一起，就像在运输牲畜一样，显然更舒适、可调节的更好座位都被占了。司机开车像疯子一样，路上的每一个颠簸都会把我从后面的座位上弹起来，这种舒适对我的背部非常有益！没有提供水，我在第一个短暂停留时自己买了一瓶！
我不认为这是我预订的交易！
从河内到沙巴的旅程：
这里的接待也非常有限。巴士有 WiFi，但没有充电插座。巴士内部很干净，外面很脏，窗户很脏、满是灰尘和粘性。我已经和你在一起的经历好多了。
总而言之，不太积极。我很高兴给你机会调查此事并发表评论
这次旅行对我来说简直是折磨，司机继续开车，就像有人在追赶一样，这很危险，例如在右侧超车并进行急转弯。我迟到了，但他想送我去酒店。到目前为止一切都很好。
先生或女士，首先，我想告诉您我对今天从沙巴到河内的旅程感到不满。这始于我及时到达您在沙巴的基地。我遇到的那个年轻人既不愿意也不能和我一起完成“登记”的必要步骤。我感觉他在互联网上播放一些东西时，我严重打扰了他。我的问题得到了非常犹豫和不完整的回答。最终，尽管问了好几次，但我并不完全确定我是否在正确的地方。我关于座位号的问题得到了耸耸肩的回答。等待开始了……没有任何进一步的沟通或通知。关于我的巴士的问题，在早上 7:30 之后被问到，却被冷漠对待，8:09 的情况也是如此：“大概 10 分钟后 - 一辆豪华面包车来接我，我是最后一排靠窗的最后一个空座位上的最后一名乘客。我们于 8:33 出发，没有任何进一步的信息。没有一丝奢华或热情好客。我坐在这里，挤在一起，就像在运输牲畜一样，显然更舒适、可调节的更好座位都被占了。司机开车像疯子一样，路上的每一个颠簸都会把我从后面的座位上弹起来，这种舒适对我的背部非常有益！没有提供水，我在第一个短暂停留时自己买了一瓶！
我不认为这是我预订的交易！
从河内到沙巴的旅程：
这里的接待也非常有限。巴士有 WiFi，但没有充电插座。巴士内部很干净，外面很脏，窗户很脏、满是灰尘和粘性。我已经和你在一起的经历好多了。
总而言之，不太积极。我很高兴给你机会调查此事并发表评论
这次旅行对我来说简直是折磨，司机继续开车，就像有人在追赶一样，这很危险，例如在右侧超车并进行急转弯。我迟到了，但他想送我去酒店。到目前为止一切都很好。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
