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Malcolm S
Car groups beware
The Farm的点评
点评：Really disappointing experience at The Farm Byron Bay, especially considering we had a large group of around 25 people who were actually spending money and having lunch at the restaurant.
There seems to be zero consideration or facility for larger car groups. The car park is on fairly steep/sloped ground and simply isn’t suitable for lowered, modified or performance cars. If you’re bringing a group of cars like ours, be prepared for parking to become an issue.
What made the experience worse was the complete lack of communication between The Farm and the restaurant. They seem to operate as two completely separate entities. We were already inside eating and spending money when Farm staff came over telling us to move our cars. There was no coordination with the restaurant beforehand and no consideration that we were paying customers who had already arrived and settled in.
The attitude from some of the staff was also pretty poor. Being approached and told to move cars while 25 people are sitting inside having lunch is not exactly great customer service. There needs to be some common sense and communication between the different parts of the business.
And then there’s the parking enforcement. The staff monitoring the car park need to chill out a bit. Recording vehicle registration numbers felt unnecessarily intrusive and came across as pretty offensive, particularly given the way the situation was handled. If there are specific parking rules, communicate them clearly and respectfully when customers arrive rather than treating paying visitors like they’re doing something wrong.
The Farm is clearly a popular place, but popularity shouldn’t come at the expense of basic communication, common sense and customer service. For a venue that attracts groups and visitors, the parking and staff coordination could be handled far better.
Unfortunately, the overall experience left a pretty sour taste, and based on this experience, we won’t be rushing back.
There seems to be zero consideration or facility for larger car groups. The car park is on fairly steep/sloped ground and simply isn’t suitable for lowered, modified or performance cars. If you’re bringing a group of cars like ours, be prepared for parking to become an issue.
What made the experience worse was the complete lack of communication between The Farm and the restaurant. They seem to operate as two completely separate entities. We were already inside eating and spending money when Farm staff came over telling us to move our cars. There was no coordination with the restaurant beforehand and no consideration that we were paying customers who had already arrived and settled in.
The attitude from some of the staff was also pretty poor. Being approached and told to move cars while 25 people are sitting inside having lunch is not exactly great customer service. There needs to be some common sense and communication between the different parts of the business.
And then there’s the parking enforcement. The staff monitoring the car park need to chill out a bit. Recording vehicle registration numbers felt unnecessarily intrusive and came across as pretty offensive, particularly given the way the situation was handled. If there are specific parking rules, communicate them clearly and respectfully when customers arrive rather than treating paying visitors like they’re doing something wrong.
The Farm is clearly a popular place, but popularity shouldn’t come at the expense of basic communication, common sense and customer service. For a venue that attracts groups and visitors, the parking and staff coordination could be handled far better.
Unfortunately, the overall experience left a pretty sour taste, and based on this experience, we won’t be rushing back.
翻译：在拜伦湾的The Farm餐厅的体验实在令人失望，尤其是考虑到我们是一个由约25人组成的大团体，我们还在餐厅里消费并享用午餐。
看起来餐厅完全没考虑到大车队的需求，也没有提供相应的设施。停车场位于坡度较陡的地面上，根本不适合那些底盘较低的改装车或性能车。如果您也像我们一样带着一队车前来，那可要做好停车会成为大问题的心理准备。让情况变得更糟的是“The Farm”与餐厅之间完全缺乏沟通。它们似乎像是两个完全独立的实体在运营。当时我们已经在里面用餐并消费了，这时“The Farm”的工作人员过来要求我们把车开走。事先他们并未与餐厅进行任何协调，也没有考虑到我们可是已经抵达并安坐于此的付费顾客。
部分工作人员的态度也相当恶劣。在25个人正坐在车里吃午饭的时候，有人过来要求他们把车开走——这实在算不上是优质的客户服务。企业各个部门之间需要具备一些常识并加强沟通。
还有停车场管理问题。负责监督停车场的工作人员也该冷静一点。记录车辆牌照号码的做法显得毫无必要且侵犯了隐私，尤其考虑到当时的情况处理方式，这种行为相当令人反感。如果有特定的停车规定，应在顾客到达时清晰且礼貌地予以说明，而绝不能把付费入场的访客当作做错事的人来对待。
“The Farm”显然是个颇受欢迎的场所，但受欢迎程度不应以忽视基本沟通、常理判断以及客户服务为代价。对于一个经常接待团体和游客的场地而言，其停车管理及人员协调工作本可以做得更好。
遗憾的是，整体的体验给人的感觉相当糟糕。基于这次经历，我们不会急着再回去。
看起来餐厅完全没考虑到大车队的需求，也没有提供相应的设施。停车场位于坡度较陡的地面上，根本不适合那些底盘较低的改装车或性能车。如果您也像我们一样带着一队车前来，那可要做好停车会成为大问题的心理准备。让情况变得更糟的是“The Farm”与餐厅之间完全缺乏沟通。它们似乎像是两个完全独立的实体在运营。当时我们已经在里面用餐并消费了，这时“The Farm”的工作人员过来要求我们把车开走。事先他们并未与餐厅进行任何协调，也没有考虑到我们可是已经抵达并安坐于此的付费顾客。
部分工作人员的态度也相当恶劣。在25个人正坐在车里吃午饭的时候，有人过来要求他们把车开走——这实在算不上是优质的客户服务。企业各个部门之间需要具备一些常识并加强沟通。
还有停车场管理问题。负责监督停车场的工作人员也该冷静一点。记录车辆牌照号码的做法显得毫无必要且侵犯了隐私，尤其考虑到当时的情况处理方式，这种行为相当令人反感。如果有特定的停车规定，应在顾客到达时清晰且礼貌地予以说明，而绝不能把付费入场的访客当作做错事的人来对待。
“The Farm”显然是个颇受欢迎的场所，但受欢迎程度不应以忽视基本沟通、常理判断以及客户服务为代价。对于一个经常接待团体和游客的场地而言，其停车管理及人员协调工作本可以做得更好。
遗憾的是，整体的体验给人的感觉相当糟糕。基于这次经历，我们不会急着再回去。
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