点评:Having hired from Kamaga before and being impressed with their customer service and bike quality I didn’t plan to look elsewhere. I hired a Bianchi Sprint with 105 electronic gears - the bike was delivered by Alex to my hotel. The gearing developed a fault mid ride - would not shift to small chain ring - that I could not fix. I messaged Alex @ Kamaga explaining the problem. Alex turned out to my location with a spare bike. The problem was identified as a faulty shifter - the shifter was quickly and expertly replaced (by Alex) from the spare bike and I was soon on my way again.
I can’t blame anyone for a shifter developing a fault mid ride - these things happen but the response from Alex was first class - I would highly recommend Kamaga for both the quality of the bikes AND the customer service which for me gets a 5 star rating.
翻译:我之前从 Kamaga 聘用过,并对他们的客户服务和自行车质量印象深刻,所以我不打算去其他地方。我租了一辆带有 105 个电子齿轮的 Bianchi Sprint - 这辆自行车是 Alex 送到我的酒店的。传动装置在行驶过程中出现故障 - 无法切换到小链环 - 我无法修复。我给 Alex @ Kamaga 发消息解释了这个问题。亚历克斯带着一辆备用自行车来到了我的位置。问题被确定为变速杆故障 - 变速杆被快速而专业地从备用自行车上更换(由亚历克斯),我很快又上路了。
我不能因为变速杆在骑行过程中出现故障而责怪任何人 - 这些事情时有发生,但 Alex 的反应是一流的 - 我强烈推荐 Kamaga,因为自行车的质量和客户服务对我来说都是 5 星评分。