点评:Like most people I've hammered the Internet with online shopping but, for various reasons I'm falling back in love with physical shops; if they're any good that is. I visited Christal Seas for the first time this year as I was in need of a new set of fins, the last ones being lost after I drove away leaving them on the ground in a senior moment. (I didn't like them anyway.) Having visited Christal Seas to buy new ones, I'm writing this review to share the fact that I received warm, friendly and extremely helpful service from the moment I walked through the door.
I was enthusiastically assisted by Polly as I sat on a sofa and tried on various fins like a child in a shoe shop, and probably just as picky and annoying (sorry). Final choice made, I was then assisted with the selection of some new dive weights and a belt. Nothing was too much trouble, all while juggling the assistance of other customers including some that had arrived for a pool session. Agile multi-tasking at work.
I'm not local to Norfolk let alone Norwich, but given the choice I would wait another year for my annual visit to buy anything else I need as I recognise quality customer service when I see it.
Supervisors River, Bracken and Skye were taking the day off it seemed, given the heat; they lay on the floor wherever they could find a cool spot and left us to get on with it. They are another very good reason to visit in person, if you love dogs.
Currently I'm a snorkeller only, but if I ever switch to SCUBA then I'll be coming here to do my certification, I'm sure of that. Thanks again to Polly and team.
翻译:和大多数人一样,我以前也沉迷于网购,但出于种种原因,我又开始爱上了实体店——前提是它们真的不错。今年我第一次去了Christal Seas,因为我需要一副新的脚蹼,之前的脚蹼在我开车离开时一时糊涂地丢在了地上。(反正我也不喜欢那副脚蹼。)这次去Christal Seas买新脚蹼,是为了分享一下我从进门的那一刻起就感受到的热情、友好和周到的服务。
我坐在沙发上,像个孩子在鞋店里一样试穿各种脚蹼,Polly热情地接待了我,可能我当时也像个孩子一样挑剔又烦人(不好意思)。选好脚蹼后,Polly又帮我挑选了新的潜水配重和腰带。她有求必应,同时还要照顾其他顾客,包括一些来泳池游泳的顾客。真是高效的多任务处理能力!
我并非诺福克本地人,更别提诺里奇了,但如果让我选择,我宁愿再等一年,等到下次来这里购买其他所需物品,因为我一眼就能看出优质的客户服务。
看来,主管River、Bracken和Skye那天休息了,可能是因为天气太热;它们找了个凉爽的地方躺在地板上,让我们自己忙活。如果你喜欢狗狗,它们绝对是你亲自来这里的另一个绝佳理由。
目前我只会浮潜,但如果以后想学水肺潜水,我肯定会来这里考证。再次感谢Polly和她的团队。