点评:After purchasing two data SIM cards (10GB and 3GB) from YG Mobile phone Shop before my ferry to Batam, only one card was usable despite our attempts to troubleshoot on both our phones. We resorted to using hotel WiFi and sharing hotspots. Upon returning to Singapore, we visited the shop in hopes of a refund for the unused card, but were informed by the saleswoman who remembered us that refunds were not offered, despite our inability to utilize the data card. Feeling deceived and disappointed, especially after trusting her recommendation to top up for additional GB, we advised the shop to inform customers beforehand about potential issues with the data cards and their no-refund policy. It's regrettable to share this experience, but it's essential to highlight the service quality at this store. There are numerous other mobile service shops in the vicinity worth considering.
翻译:在乘坐渡轮前往巴淡岛之前,我在 YG 手机店购买了两张数据 SIM 卡(10GB 和 3GB),尽管我们尝试对两部手机进行故障排除,但只有一张卡可用。我们只好使用酒店的 WiFi 和共享热点。返回新加坡后,我们来到这家商店,希望退还未使用的卡,但记得我们的女售货员告诉我们,尽管我们无法使用数据卡,但无法退款。感觉被骗了,很失望,尤其是在相信了她的建议充值额外 GB 之后,我们建议商店提前告知客户数据卡可能存在的问题以及不退款的政策。分享这段经历令人遗憾,但必须强调这家商店的服务质量。附近还有许多其他值得考虑的移动服务店。