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katyabi
The worst
Big Bear Snow Play的点评
点评：I’m writing this review to share a deeply disappointing experience my family and I had during our recent visit. We are a family of five and had driven over three hours to enjoy this place, only to be met with rudeness and hostility from a staff member.
Upon arriving, we joined a long line to sign the waiver and purchase tickets. Unfortunately, my husband realized he left his wallet in the car and had to step away briefly to retrieve it. My kids and I continued waiting in line, slowly moving forward with everyone else. When my husband returned and joined us, we were confronted by a staff member—a very rude, aggressive, and unprofessional woman—who immediately started yelling at him, saying he had no right to rejoin us and must go to the back of the line.
We tried to calmly explain that we had been waiting the whole time and hadn’t entered the aluminum zigzag barrier yet, so we weren’t disrupting the line or cutting ahead of others. Despite this, she continued to scream at us in an incredibly hostile and condescending tone. It felt humiliating and completely unnecessary. We were paying customers, excited to visit, but this staff member treated us like we were doing something wrong simply because my husband briefly stepped away.
I am attaching images of this very rude, aggressive, and inadequate staff member who needs to be immediately fired. Her behavior reflects terribly on this establishment. As a representative of BigBearSnowPlay, her actions and attitude create a hostile and unwelcoming environment.
This encounter left a terrible impression. We came to BigBearSnowPlay expecting fun and family-friendly service, not aggression and poor treatment. I strongly urge the management to provide proper training for their staff and remove employees like this who treat customers so poorly. This experience not only spoiled our day but also made us hesitant to recommend this place to others.
Upon arriving, we joined a long line to sign the waiver and purchase tickets. Unfortunately, my husband realized he left his wallet in the car and had to step away briefly to retrieve it. My kids and I continued waiting in line, slowly moving forward with everyone else. When my husband returned and joined us, we were confronted by a staff member—a very rude, aggressive, and unprofessional woman—who immediately started yelling at him, saying he had no right to rejoin us and must go to the back of the line.
We tried to calmly explain that we had been waiting the whole time and hadn’t entered the aluminum zigzag barrier yet, so we weren’t disrupting the line or cutting ahead of others. Despite this, she continued to scream at us in an incredibly hostile and condescending tone. It felt humiliating and completely unnecessary. We were paying customers, excited to visit, but this staff member treated us like we were doing something wrong simply because my husband briefly stepped away.
I am attaching images of this very rude, aggressive, and inadequate staff member who needs to be immediately fired. Her behavior reflects terribly on this establishment. As a representative of BigBearSnowPlay, her actions and attitude create a hostile and unwelcoming environment.
This encounter left a terrible impression. We came to BigBearSnowPlay expecting fun and family-friendly service, not aggression and poor treatment. I strongly urge the management to provide proper training for their staff and remove employees like this who treat customers so poorly. This experience not only spoiled our day but also made us hesitant to recommend this place to others.
翻译：我写这篇评论是为了分享我和家人最近一次来这里时一次非常令人失望的经历。我们一家五口开车三个多小时来这里玩，却遭遇了工作人员的粗鲁和敌意。
到达后，我们排了很长的队，签署免责声明并购买门票。不幸的是，我丈夫意识到他把钱包落在车上了，不得不短暂离开去取。我和我的孩子们继续排队，和其他人一起慢慢向前移动。当我丈夫回来加入我们时，我们遇到了一名工作人员——一位非常粗鲁、咄咄逼人、不专业的女人——她立即开始对他大喊大叫，说他无权重新加入我们，必须排到队伍的后面。
我们试图平静地解释说，我们一直在等，还没有进入铝制之字形屏障，所以我们没有扰乱队伍或插队。尽管如此，她还是继续用一种极其敌视和傲慢的语气对我们大喊大叫。这让人感觉很丢脸，而且完全没有必要。我们是付费客户，很想来这里，但这位工作人员对待我们就像我们做错了什么，仅仅因为我丈夫短暂离开了。
我附上了这位非常粗鲁、咄咄逼人、能力不足的工作人员的照片，她需要立即被解雇。她的行为给这家机构留下了很深的印象。作为 BigBearSnowPlay 的代表，她的行为和态度营造了一种充满敌意和不受欢迎的环境。
这次遭遇给我们留下了糟糕的印象。我们来到 BigBearSnowPlay 是为了享受有趣和家庭友好的服务，而不是咄咄逼人和恶劣的待遇。我强烈敦促管理层为员工提供适当的培训，并开除这种对待客户如此恶劣的员工。这次经历不仅毁了我们的一天，也让我们犹豫是否要向其他人推荐这个地方。
到达后，我们排了很长的队，签署免责声明并购买门票。不幸的是，我丈夫意识到他把钱包落在车上了，不得不短暂离开去取。我和我的孩子们继续排队，和其他人一起慢慢向前移动。当我丈夫回来加入我们时，我们遇到了一名工作人员——一位非常粗鲁、咄咄逼人、不专业的女人——她立即开始对他大喊大叫，说他无权重新加入我们，必须排到队伍的后面。
我们试图平静地解释说，我们一直在等，还没有进入铝制之字形屏障，所以我们没有扰乱队伍或插队。尽管如此，她还是继续用一种极其敌视和傲慢的语气对我们大喊大叫。这让人感觉很丢脸，而且完全没有必要。我们是付费客户，很想来这里，但这位工作人员对待我们就像我们做错了什么，仅仅因为我丈夫短暂离开了。
我附上了这位非常粗鲁、咄咄逼人、能力不足的工作人员的照片，她需要立即被解雇。她的行为给这家机构留下了很深的印象。作为 BigBearSnowPlay 的代表，她的行为和态度营造了一种充满敌意和不受欢迎的环境。
这次遭遇给我们留下了糟糕的印象。我们来到 BigBearSnowPlay 是为了享受有趣和家庭友好的服务，而不是咄咄逼人和恶劣的待遇。我强烈敦促管理层为员工提供适当的培训，并开除这种对待客户如此恶劣的员工。这次经历不仅毁了我们的一天，也让我们犹豫是否要向其他人推荐这个地方。
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