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MyrnaGoesThere
"Reservations" are for nothing; they lie that they will operate but wont, nor will contact customers
Estancia de Ski da Serra da Estrela的点评
点评：This is a follow up to my review from January:
After their misleading ticket information ruined our January trip, we made the email "reservation" to go today 15 Feb 2026. This reservation was confirmed.
Yesterday, 14 Feb 2026, I emailed their customer service after I noted they stated that they were closed on the app, even though they were making misleading ads on their Facebook page as if they were open (See it attached here).
Their "ski" place was not open or operating!
I asked them how are "confirmed" customers supposed to reach the place if the road to reach the place was closed. See their email response to me: they said they were closed but would open the next day.
I had reservations. They never sent an email notifying me, or the other poor people that wasted 6+ hours round trip, that they decided to not open again.
It is almost criminal if they expect drivers to check their app constantly, as they drive a dangerous mountainous route, to see if they changed their mind at the last minute: an email is likely to produce a phone notification; their app or website does not.
My kid was heartbroken (and so where many others we saw at the gate), for the second time, because of this subpar "ski" resort and "operations".
They do not refund but are rarely operational, nor do they inform those with "reservations" that they decided to not open after responding by email that they would. They really DO NOT CARE that you wasted your money, mislead you at any point, dissapointing your family because you trusted such negligent business.
DO NOT FALL FOR THIS SCAM!
It should be bankrupt and out-of-business but, I think, it is financed by the government, so they likely operate with such disregard: they expect no consequence. They could care less about the financial harm they cause customers (tolls, gas, tickets, hotels (in some cases)). SAVE YOURSELF, dont waste your money nor time. Go to Andorra, Spain, France... anywhere else.
After their misleading ticket information ruined our January trip, we made the email "reservation" to go today 15 Feb 2026. This reservation was confirmed.
Yesterday, 14 Feb 2026, I emailed their customer service after I noted they stated that they were closed on the app, even though they were making misleading ads on their Facebook page as if they were open (See it attached here).
Their "ski" place was not open or operating!
I asked them how are "confirmed" customers supposed to reach the place if the road to reach the place was closed. See their email response to me: they said they were closed but would open the next day.
I had reservations. They never sent an email notifying me, or the other poor people that wasted 6+ hours round trip, that they decided to not open again.
It is almost criminal if they expect drivers to check their app constantly, as they drive a dangerous mountainous route, to see if they changed their mind at the last minute: an email is likely to produce a phone notification; their app or website does not.
My kid was heartbroken (and so where many others we saw at the gate), for the second time, because of this subpar "ski" resort and "operations".
They do not refund but are rarely operational, nor do they inform those with "reservations" that they decided to not open after responding by email that they would. They really DO NOT CARE that you wasted your money, mislead you at any point, dissapointing your family because you trusted such negligent business.
DO NOT FALL FOR THIS SCAM!
It should be bankrupt and out-of-business but, I think, it is financed by the government, so they likely operate with such disregard: they expect no consequence. They could care less about the financial harm they cause customers (tolls, gas, tickets, hotels (in some cases)). SAVE YOURSELF, dont waste your money nor time. Go to Andorra, Spain, France... anywhere else.
翻译：这是我一月份评论的后续：
由于他们误导性的票务信息毁了我们一月份的旅行，我们通过电子邮件“预订”了今天（2026年2月15日）的行程。这次预订已确认。
昨天，也就是2026年2月14日，我注意到他们在应用程序上显示已关闭，但他们的Facebook页面上却发布了误导性的广告，好像他们还在营业（见附件），于是我给他们的客服发了邮件。
他们的“滑雪场”根本没有开放！
我问他们，如果通往滑雪场的道路封闭，那么“已确认”的顾客该如何到达。他们的回复邮件如下：他们说滑雪场关闭了，但第二天会开放。
我明明已经预订了。他们从未发邮件通知我，也从未通知其他浪费了六个多小时往返行程的游客，他们决定再次关闭。
如果他们指望司机在行驶于危险的山路上时，还要不断查看应用程序，看看他们是否在最后一刻改变了主意，那简直是犯罪：电子邮件通常会在手机上显示通知，而他们的应用程序或网站却不会。
我的孩子因为这个糟糕的“滑雪”度假村和糟糕的“运营”第二次伤心欲绝（我们在门口看到的许多其他孩子也是如此）。
他们不退款，而且很少正常营业，也不会在回复邮件说会营业后，通知那些已经“预订”的客人他们决定不营业。他们根本不在乎你浪费了钱，在任何时候都在误导你，让你的家人失望，因为你信任了这样一家不负责任的公司。
千万不要上当受骗！
这家公司应该破产倒闭，但我认为，它是由政府资助的，所以他们很可能如此肆无忌惮地运营：他们认为自己不会受到任何惩罚。他们根本不在乎给顾客造成的经济损失（过路费、油费、门票、酒店住宿费（在某些情况下））。省省吧，别浪费钱和时间。去安道尔、西班牙、法国……去任何其他地方。
由于他们误导性的票务信息毁了我们一月份的旅行，我们通过电子邮件“预订”了今天（2026年2月15日）的行程。这次预订已确认。
昨天，也就是2026年2月14日，我注意到他们在应用程序上显示已关闭，但他们的Facebook页面上却发布了误导性的广告，好像他们还在营业（见附件），于是我给他们的客服发了邮件。
他们的“滑雪场”根本没有开放！
我问他们，如果通往滑雪场的道路封闭，那么“已确认”的顾客该如何到达。他们的回复邮件如下：他们说滑雪场关闭了，但第二天会开放。
我明明已经预订了。他们从未发邮件通知我，也从未通知其他浪费了六个多小时往返行程的游客，他们决定再次关闭。
如果他们指望司机在行驶于危险的山路上时，还要不断查看应用程序，看看他们是否在最后一刻改变了主意，那简直是犯罪：电子邮件通常会在手机上显示通知，而他们的应用程序或网站却不会。
我的孩子因为这个糟糕的“滑雪”度假村和糟糕的“运营”第二次伤心欲绝（我们在门口看到的许多其他孩子也是如此）。
他们不退款，而且很少正常营业，也不会在回复邮件说会营业后，通知那些已经“预订”的客人他们决定不营业。他们根本不在乎你浪费了钱，在任何时候都在误导你，让你的家人失望，因为你信任了这样一家不负责任的公司。
千万不要上当受骗！
这家公司应该破产倒闭，但我认为，它是由政府资助的，所以他们很可能如此肆无忌惮地运营：他们认为自己不会受到任何惩罚。他们根本不在乎给顾客造成的经济损失（过路费、油费、门票、酒店住宿费（在某些情况下））。省省吧，别浪费钱和时间。去安道尔、西班牙、法国……去任何其他地方。
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