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Cleo B
To have the owner disregard the experience of a customer—was extremely disappointing.
The Alpaca Loom Coffee Shop & Weaving Studio的点评
点评：I am extremely disappointed with the customer service and communication I experienced while trying to plan my daughter’s 3rd birthday party. From the beginning, the communication was terrible, and instead of making the process smooth and enjoyable, it became unnecessarily stressful.
What upset me most was discovering that some of the young staff members were speaking about myself, my family, and even my guests. I find it incredibly disrespectful and unprofessional for staff to speak negatively about a paying customer—especially during an important event meant for a child. No parent planning a special day for their little one should ever have to deal with that.
However, I do want to mention that the manager truly tried her best to accommodate us. She was kind, understanding, and went out of her way to correct a lot of the unacceptable behaviour displayed by the staff. I really appreciated her efforts and professionalism.
Later, before the event ended, the owner arrived. I respectfully addressed these issues with him, expecting some form of accountability or at least acknowledgement. Instead, he completely dismissed my concerns and chose to take the side of staff who had behaved inappropriately. To have the owner disregard the experience of a customer—especially after everything that happened—was extremely disappointing.
Since sharing my experience, I’ve heard from several others who had bad experiences as well, which only confirms that what I went through wasn’t an isolated incident. Because of this, I will not be returning in the future.
Overall, the lack of professionalism, poor customer service, and dismissive attitude from the owner overshadowed what was supposed to be a special day. The manager was the only positive part of the experience.
What upset me most was discovering that some of the young staff members were speaking about myself, my family, and even my guests. I find it incredibly disrespectful and unprofessional for staff to speak negatively about a paying customer—especially during an important event meant for a child. No parent planning a special day for their little one should ever have to deal with that.
However, I do want to mention that the manager truly tried her best to accommodate us. She was kind, understanding, and went out of her way to correct a lot of the unacceptable behaviour displayed by the staff. I really appreciated her efforts and professionalism.
Later, before the event ended, the owner arrived. I respectfully addressed these issues with him, expecting some form of accountability or at least acknowledgement. Instead, he completely dismissed my concerns and chose to take the side of staff who had behaved inappropriately. To have the owner disregard the experience of a customer—especially after everything that happened—was extremely disappointing.
Since sharing my experience, I’ve heard from several others who had bad experiences as well, which only confirms that what I went through wasn’t an isolated incident. Because of this, I will not be returning in the future.
Overall, the lack of professionalism, poor customer service, and dismissive attitude from the owner overshadowed what was supposed to be a special day. The manager was the only positive part of the experience.
翻译：我对筹备女儿三岁生日派对过程中遇到的客户服务和沟通问题感到非常失望。从一开始，沟通就非常糟糕，非但没有让整个过程顺利愉快，反而让我倍感压力。
最让我生气的是，我发现一些年轻的员工竟然在背后议论我、我的家人，甚至我的客人。我认为员工在这样一个重要的孩子生日派对上，对付费顾客说三道四是非常不尊重和不专业的。任何一位为孩子精心策划生日派对的父母都不应该遇到这种情况。
不过，我必须提到，经理确实尽力为我们提供帮助。她非常友善、体贴，并且主动纠正了员工的一些不当行为。我非常感谢她的努力和专业精神。
后来，在派对结束前，老板来了。我礼貌地向他提出了这些问题，希望他能承担责任，或者至少承认错误。相反，他完全无视我的担忧，反而站在行为不当的员工一边。老板如此漠视顾客的体验——尤其是在发生这一切之后——实在令人失望。
自从我分享了我的经历后，我又听到好几个人说他们也有过类似的糟糕体验，这更加证实了我的遭遇并非个例。因此，我以后不会再光顾这家店了。
总而言之，缺乏专业精神、糟糕的客户服务以及老板冷漠的态度，让原本应该是一个特别的日子蒙上了阴影。经理是整个体验中唯一值得称道的地方。
最让我生气的是，我发现一些年轻的员工竟然在背后议论我、我的家人，甚至我的客人。我认为员工在这样一个重要的孩子生日派对上，对付费顾客说三道四是非常不尊重和不专业的。任何一位为孩子精心策划生日派对的父母都不应该遇到这种情况。
不过，我必须提到，经理确实尽力为我们提供帮助。她非常友善、体贴，并且主动纠正了员工的一些不当行为。我非常感谢她的努力和专业精神。
后来，在派对结束前，老板来了。我礼貌地向他提出了这些问题，希望他能承担责任，或者至少承认错误。相反，他完全无视我的担忧，反而站在行为不当的员工一边。老板如此漠视顾客的体验——尤其是在发生这一切之后——实在令人失望。
自从我分享了我的经历后，我又听到好几个人说他们也有过类似的糟糕体验，这更加证实了我的遭遇并非个例。因此，我以后不会再光顾这家店了。
总而言之，缺乏专业精神、糟糕的客户服务以及老板冷漠的态度，让原本应该是一个特别的日子蒙上了阴影。经理是整个体验中唯一值得称道的地方。
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