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Poor G:link staff management
G线轻轨的点评
点评：Due to unforseen electric cable issue tram from Helensvale to University Hospital was inoperable, so buses were replacement. Sadly to say it was not the inconvenience that was the problem however the G:link staff & lack of that was the problem. Staff @ H/vale sent more than 50 passengers to wrong side to pick up replacement bus. Then on return tram arrived @ Uni hospital were two staff entered tram saying" last stop you need to disembark" hence by end carriage most passengers standing on platform & one woman asked so how do I get to Parkwood? Then said oh go upstairs & there will be busses. More than 28mins waiting for a Replacement bus & still not arriving meanwhile more than 400 passengers waiting. To add more staff Steven proceeded half way along que to inform something then suddenly as we were 6&7th in que a mass merge came forward and then it was a push fight. G:link staff were totally out of any control not even knowing when bus was coming. Poor, poor management from G:link when you knew of the issue from morning & not have a grasp on it as day went on. The fact the issue happen is understandable however G:links control lacks luster.
翻译：由于出现意外的电缆故障，从赫伦斯维尔开往大学医院的有轨电车无法运行，因此改用巴士作为替代交通工具。遗憾的是，问题并不在于给乘客带来的不便，而在于G:link的工作人员配置不足以及人员短缺。赫伦斯维尔站的工作人员将50多名乘客送到了错误的一侧去搭乘替代巴士。后来，返回的有轨电车抵达大学医院站。有两名工作人员上车，说道：“这是终点站，各位需要下车。”于是车厢后部的大多数乘客都走到了站台上。这时，一位女士问道：“我该怎么去帕克伍德呢？”工作人员回答：“哦，上楼去就有巴士。”然而，我们等了28分钟以上，替代巴士仍迟迟未到，此时仍有400多名乘客在等候。为了增派工作人员，Steven走到队伍中间去传达信息。就在我们排在第6、第7位时，大量人群涌了上来，随后便演变成了一场推挤混战。G:link的工作人员完全失去了对局面的控制，甚至都不知道巴士何时会来。G:link的管理实在糟糕至极：明明从早上起就知道有问题存在，可随着时间流逝却依然毫无应对之策。问题的发生虽在情理之中，但G:link的管控能力实在令人失望。
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