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Pioneer81****
Ekspres Ticket but Forced Onto Transit Train
吉隆坡机场快铁的点评
点评：I usually highly recommend the KLIA Ekspres to friends because it has always been known for its prompt and punctual service. Unfortunately, my experience tonight on 1/4 was extremely disappointing.
I purchased a ticket for the 11:15 PM KLIA Ekspres, and both the LED display near the gantry as well as the online schedule clearly showed this departure time. I went down to the platform, and the train arrived at 11:12 PM. After boarding, a staff member approached and asked me to move to the train on the opposite platform, which turned out to be the KLIA Transit, not the Ekspres service I had paid for.
Before I could board that train, the doors closed, and the staff then asked us to get back onto the original train. Only after this confusion was an announcement made saying that they were combining the Transit and Ekspres services, meaning the Ekspres train would now operate as a normal transit train instead.
This is unacceptable. I specifically paid for the Ekspres service for a faster, direct journey, and if this had been communicated earlier, I could have simply taken a Grab back to the city instead of wasting time sitting on the train while more passengers kept boarding.
What made it worse was the lack of prior notice and poor communication from both the staff and the system displays. The train that was supposed to leave at 11:15 PM only eventually departed at 11:35 PM, turning what should have been a fast and seamless journey into an unnecessarily frustrating experience.
Very disappointing from a service I normally trust and recommend. I hope the team improves communication and informs passengers well in advance whenever there are operational changes.
I purchased a ticket for the 11:15 PM KLIA Ekspres, and both the LED display near the gantry as well as the online schedule clearly showed this departure time. I went down to the platform, and the train arrived at 11:12 PM. After boarding, a staff member approached and asked me to move to the train on the opposite platform, which turned out to be the KLIA Transit, not the Ekspres service I had paid for.
Before I could board that train, the doors closed, and the staff then asked us to get back onto the original train. Only after this confusion was an announcement made saying that they were combining the Transit and Ekspres services, meaning the Ekspres train would now operate as a normal transit train instead.
This is unacceptable. I specifically paid for the Ekspres service for a faster, direct journey, and if this had been communicated earlier, I could have simply taken a Grab back to the city instead of wasting time sitting on the train while more passengers kept boarding.
What made it worse was the lack of prior notice and poor communication from both the staff and the system displays. The train that was supposed to leave at 11:15 PM only eventually departed at 11:35 PM, turning what should have been a fast and seamless journey into an unnecessarily frustrating experience.
Very disappointing from a service I normally trust and recommend. I hope the team improves communication and informs passengers well in advance whenever there are operational changes.
翻译：我通常强烈推荐朋友乘坐吉隆坡机场快线（KLIA Ekspres），因为它一直以准时快捷的服务而闻名。然而，今晚（1月4日）的经历却让我非常失望。
我购买了晚上11:15的吉隆坡机场快线车票，站台附近的LED显示屏和在线时刻表都清楚地显示了这个出发时间。我下到站台，列车在晚上11:12到达。上车后，一位工作人员走过来，让我换乘对面站台的列车，结果发现那是吉隆坡机场轻轨（KLIA Transit），而不是我购买的机场快线。
还没等我上车，车门就关上了，工作人员又让我们回到原来的列车上。直到一片混乱之后，才广播通知说轻轨和机场快线合并运行，这意味着机场快线将改为普通轻轨运行。
这简直令人无法接受。我特意付费乘坐Ekspres特快列车，就是为了更快更便捷的旅程。如果早点通知，我完全可以叫辆Grab回城，而不是浪费时间坐在车厢里，眼睁睁看着更多乘客上车。
更糟糕的是，无论是工作人员还是系统显示屏，都没有提前通知，沟通也很不畅。原本应该晚上11:15发车的列车，最终却在11:35才出发，原本应该是一次快速顺畅的旅程，却变成了一次令人沮丧的经历。
我通常很信任并推荐Ekspres的服务，但这次却让我非常失望。我希望Ekspres团队能够改进沟通，并在运营变更时提前通知乘客。
我购买了晚上11:15的吉隆坡机场快线车票，站台附近的LED显示屏和在线时刻表都清楚地显示了这个出发时间。我下到站台，列车在晚上11:12到达。上车后，一位工作人员走过来，让我换乘对面站台的列车，结果发现那是吉隆坡机场轻轨（KLIA Transit），而不是我购买的机场快线。
还没等我上车，车门就关上了，工作人员又让我们回到原来的列车上。直到一片混乱之后，才广播通知说轻轨和机场快线合并运行，这意味着机场快线将改为普通轻轨运行。
这简直令人无法接受。我特意付费乘坐Ekspres特快列车，就是为了更快更便捷的旅程。如果早点通知，我完全可以叫辆Grab回城，而不是浪费时间坐在车厢里，眼睁睁看着更多乘客上车。
更糟糕的是，无论是工作人员还是系统显示屏，都没有提前通知，沟通也很不畅。原本应该晚上11:15发车的列车，最终却在11:35才出发，原本应该是一次快速顺畅的旅程，却变成了一次令人沮丧的经历。
我通常很信任并推荐Ekspres的服务，但这次却让我非常失望。我希望Ekspres团队能够改进沟通，并在运营变更时提前通知乘客。
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