点评:DO NOT GO ON THIS TOUR!
Paid nearly £500 for this supposedly incredible tour. Once we got on the bus and picked up - they told us there and then the captain was 'sick' and they had no replacements and instead of a private boat trip and walk etc (ie everything you pay for) - we would have to drive 2 hours each way, get a public boat. They were not apologetic, didnt offer any compensation and gave us a terrible alternate experience. They should have told us all in advance re the change of plans - not once we go on the tour (they told us they found out the day before). They have as of yet - still not given us our money back for the terrible experience. I am sure the trip would have been good if they hadnt changed everything - but they did and they should offer better alternate experiences and give paying customers money back if they cannot do this. Avoid your excessive spending as the Glacier is amazing anyway and do a much cheaper tour which are vastly available.
翻译:不要参加这次旅行!
这次据说令人难以置信的旅行花费了近 500 英镑。一旦我们上车并接机 - 他们在那里告诉我们,然后船长“病了”,他们没有替代品,而不是私人乘船旅行和步行等(即您支付的一切) - 我们必须开车单程2小时,乘坐公共船。他们没有道歉,没有提供任何补偿,给我们带来了一次糟糕的替代体验。他们应该提前告诉我们计划的改变——一旦我们去旅行(他们告诉我们他们在前一天就发现了)。到目前为止,他们仍然没有因为这次可怕的经历而退还我们的钱。我确信,如果他们没有改变一切的话,这次旅行会很不错——但他们改变了,他们应该提供更好的替代体验,如果他们做不到这一点,还应该给付费客户退款。避免过度消费,因为无论如何冰川都是令人惊叹的,并且可以进行更便宜的旅行,而且有很多可用的。