点评:We booked a 9am, six hour snorkeling tour. Two days before we got a message saying our start time was changed to 2pm. They never asked if the change was ok or provided an explanation. When I asked for one I was told it was too busy in the morning with boats from Puerto Vallarta. I am inquired again as to whether the 2pm snorkel would also be six hours and include a meal as the original tour did. I was confused as to how we could do a six hour tour at 2pm given that it gets dark at 630. I received no response so my husband and I tried calling (number said person was not available) and emailing through TripAdvisor. We finally decided to drive to the dive shop to ask. It was closed when we got there. There was a WhatsApp QR code on their sign but when we scanned it it said it wasn’t active. I finally found an email address for the company and emailed them. They responded saying our tour was cancelled due to ocean conditions. That was two hours before it was supposed to start. Had I not emailed I doubt they would have informed us. I would avoid this company.
翻译:我们预订了上午 9 点、六小时的浮潜之旅。两天前我们收到消息说我们的开始时间改为下午 2 点。他们从未询问更改是否可以或提供解释。当我要一张时,我被告知早上来自巴亚尔塔港的船只太繁忙了。有人再次询问我下午 2 点的浮潜是否也会像原来的旅行那样持续 6 小时并包含餐食。我很困惑,考虑到 630 点天就黑了,我们如何能在下午 2 点进行 6 小时的旅行。我没有收到任何回复,所以我和我丈夫尝试打电话(电话号码显示无人接听)并通过 TripAdvisor 发送电子邮件。我们最终决定开车去潜店问问。我们到达那里时已经关门了。他们的标志上有一个 WhatsApp 二维码,但当我们扫描它时,它说它没有激活。我终于找到了该公司的电子邮件地址并给他们发了电子邮件。他们回复说我们的旅行因海洋状况而取消。距离原定开始还有两个小时。如果我没有发电子邮件,我怀疑他们会通知我们。我会避开这家公司。