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Virgin Balloon Flights - Oxford的点评
点评：I don't know quite where to start with this 'experience' / ruined birthday surprise.
We booked onto a flight the night before at Oxford to be told the next day it was in Henley due to building work at the launch site. According to them this is a reasonable change of location. I would argue it is a sign of their disorganisation.
We arrived at the meeting point 120 seconds late to find no one there and no means of contacting them. No one had the courtesy to give us a quick call. Hilariously, I was sent a customer review email the next day to rate my flight and experience.
After many complaints we have been effectively left with no balloon flight, no vouchers and a significant loss of money.
They clearly don't care about customers and I think anyone considering buying their vouchers should be warned.
(I have uploaded a picture from our maximum altitude so others can experience the magic)
We booked onto a flight the night before at Oxford to be told the next day it was in Henley due to building work at the launch site. According to them this is a reasonable change of location. I would argue it is a sign of their disorganisation.
We arrived at the meeting point 120 seconds late to find no one there and no means of contacting them. No one had the courtesy to give us a quick call. Hilariously, I was sent a customer review email the next day to rate my flight and experience.
After many complaints we have been effectively left with no balloon flight, no vouchers and a significant loss of money.
They clearly don't care about customers and I think anyone considering buying their vouchers should be warned.
(I have uploaded a picture from our maximum altitude so others can experience the magic)
翻译：我实在不知道该从何说起这段“经历”——或者说是搞砸了的生日惊喜。
前一天晚上我们在牛津预订了航班，结果第二天却被告知由于起飞点的施工工作，航班改在亨利起飞。据他们所说，这种地点的变更算是合理的。但我认为这恰恰体现了他们的办事混乱无序。
我们迟到了120秒才赶到集合点，却发现那里一个人也没有，也根本无法联系上对方。竟然没人好心给我们打个电话通知一声。真是可笑至极。第二天，我收到了一封客户评价邮件，要求我对这次飞行体验进行评分。
在多次投诉之后，我们现在基本上什么也得不到：既没有热气球飞行体验，也没有代金券，还损失了大量金钱。
显然他们根本不在乎顾客的感受；我认为任何打算购买他们代金券的人都应该得到这样的提醒。
（我已上传一张我们达到最高高度时拍摄的照片，希望其他人也能感受那份奇妙体验。）
前一天晚上我们在牛津预订了航班，结果第二天却被告知由于起飞点的施工工作，航班改在亨利起飞。据他们所说，这种地点的变更算是合理的。但我认为这恰恰体现了他们的办事混乱无序。
我们迟到了120秒才赶到集合点，却发现那里一个人也没有，也根本无法联系上对方。竟然没人好心给我们打个电话通知一声。真是可笑至极。第二天，我收到了一封客户评价邮件，要求我对这次飞行体验进行评分。
在多次投诉之后，我们现在基本上什么也得不到：既没有热气球飞行体验，也没有代金券，还损失了大量金钱。
显然他们根本不在乎顾客的感受；我认为任何打算购买他们代金券的人都应该得到这样的提醒。
（我已上传一张我们达到最高高度时拍摄的照片，希望其他人也能感受那份奇妙体验。）
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