点评:After FOUR YEARS IN WAITING of repeated cancellations by Virgin - even on perfectly nice sunny days with no wind, we finally moved the take off from York to Oxford, where my daughter was graduating. Virgin moved the flight to Henley on the day, which meant we couldn’t go on it and lost our 4 tickets. Virgin claimed it was the weather, however the met office claimed the balloon flight conditions were better on Oxford than Henley. When I pointed this out to them , The staff were thoroughly unhelpful and switched to the next excuse, lacking empathy, clearly trained to con people , dismissing all reasoning and logic. That’s over £500.- lost - this does not end here! HOW MANY PEOPLE ACTUALLY GET YO FLY, from the millions clicking Daily to buy an experience that hardly ever materialises if at all?!
翻译:在经历了四年漫长的等待后——期间维珍航空屡次取消航班,哪怕是在天气晴朗无风的好日子也是如此——我们最终将起飞地点从约克改到了牛津,因为我的女儿要在那里毕业。就在当天,维珍航空又把航班地点改到了亨利,这导致我们无法乘机,四张机票也就此作废。维珍方面声称是由于天气原因,但气象局则表示牛津的气象条件比亨利更适合热气球飞行。当我向他们指出这一点时……那些工作人员完全漠不关心,只会找各种借口搪塞,毫无同理心可言。显然他们受过专门训练来欺骗顾客,完全无视任何道理与逻辑。我损失了500多英镑——但这事还没完!在数以百万计点击网站、试图购买体验服务的人中,究竟有多少人真的能如愿以偿呢?这些服务大多根本实现不了啊!!