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HUGELY DISAPPOINTING, RUBBISH SYSTEMS, ALL MONEY WASTED
Virgin Balloon Flights - Colchester的点评
点评：Bought voucher in December 2020, but very limited suitable flights available, and flights booked then cancelled by Virgin multiple times.
The flight booking system is a joke - almost fully booked with covid backlog, really difficult to find a convenient flight for 2 people. If you take annual leave days, chances are you’ll waste them as the flight will be cancelled at short notice!
Then to confirm the flight is going ahead, customers have to call a specific phone number hours before the flight to listen to an automated message saying whether the flight is going ahead or not. (Pretty sure it doesn’t even specify flight location or AM/PM).
For £100+pp, you would expect a better system, maybe even a text/ email to let you know if the flight is going ahead or not?!
We called at midday for our PM flight, to hear a message saying this flight was cancelled, but later discovered this message was still referring to the MORNING flight (due to have departed 6h prior?!) and not our AFTERNOON flight.
Then we received an email THE NEXT DAY, saying our flight was going ahead?!
Customer service said we were entirely to blame, denied any responsibility for morning flight info still being given at midday/ message not specifying AM/PM flight, nor for their email coming in 24h late. They would not let us rebook, and eventually we were merely offered us a tiny discount on buying new tickets.
Overall, £250 completely wasted, as well as several hours’ of emails and phone calls and a HUGE amount of disappointment.
DONT WASTE YOUR TIME OR MONEY.
The flight booking system is a joke - almost fully booked with covid backlog, really difficult to find a convenient flight for 2 people. If you take annual leave days, chances are you’ll waste them as the flight will be cancelled at short notice!
Then to confirm the flight is going ahead, customers have to call a specific phone number hours before the flight to listen to an automated message saying whether the flight is going ahead or not. (Pretty sure it doesn’t even specify flight location or AM/PM).
For £100+pp, you would expect a better system, maybe even a text/ email to let you know if the flight is going ahead or not?!
We called at midday for our PM flight, to hear a message saying this flight was cancelled, but later discovered this message was still referring to the MORNING flight (due to have departed 6h prior?!) and not our AFTERNOON flight.
Then we received an email THE NEXT DAY, saying our flight was going ahead?!
Customer service said we were entirely to blame, denied any responsibility for morning flight info still being given at midday/ message not specifying AM/PM flight, nor for their email coming in 24h late. They would not let us rebook, and eventually we were merely offered us a tiny discount on buying new tickets.
Overall, £250 completely wasted, as well as several hours’ of emails and phone calls and a HUGE amount of disappointment.
DONT WASTE YOUR TIME OR MONEY.
翻译：2020年12月买了代金券，但合适的航班非常有限，预订的航班又被维珍多次取消。
航班预订系统是个笑话 - 由于 covid 积压，几乎已经订满了，真的很难找到适合 2 人的方便航班。如果您休年假，您很可能会浪费这些假期，因为航班会在短时间内取消！
然后，为了确认航班是否继续，客户必须在航班起飞前几个小时拨打特定电话号码，以收听自动消息，告知航班是否继续。 （很确定它甚至没有指定航班位置或上午/下午）。
对于每人 100 英镑以上的价格，您会期待一个更好的系统，甚至可能是一封短信/电子邮件，让您知道航班是否继续？！
我们在中午打电话给我们下午的航班，听到一条消息说这个航班被取消了，但后来发现这条消息仍然指的是早上的航班（因为提前 6 小时起飞？！）而不是我们的下午航班。
然后我们在第二天收到一封电子邮件，说我们的航班要继续了？！
客户服务说我们完全是罪魁祸首，对于中午仍然提供早上航班信息/消息未指定上午/下午航班，也不对他们的电子邮件迟到 24 小时不承担任何责任。他们不让我们重新预订，最终我们只得到了购买新票的微小折扣。
总的来说，250 英镑完全浪费了，还有几个小时的电子邮件和电话以及巨大的失望。
不要浪费你的时间或金钱。
航班预订系统是个笑话 - 由于 covid 积压，几乎已经订满了，真的很难找到适合 2 人的方便航班。如果您休年假，您很可能会浪费这些假期，因为航班会在短时间内取消！
然后，为了确认航班是否继续，客户必须在航班起飞前几个小时拨打特定电话号码，以收听自动消息，告知航班是否继续。 （很确定它甚至没有指定航班位置或上午/下午）。
对于每人 100 英镑以上的价格，您会期待一个更好的系统，甚至可能是一封短信/电子邮件，让您知道航班是否继续？！
我们在中午打电话给我们下午的航班，听到一条消息说这个航班被取消了，但后来发现这条消息仍然指的是早上的航班（因为提前 6 小时起飞？！）而不是我们的下午航班。
然后我们在第二天收到一封电子邮件，说我们的航班要继续了？！
客户服务说我们完全是罪魁祸首，对于中午仍然提供早上航班信息/消息未指定上午/下午航班，也不对他们的电子邮件迟到 24 小时不承担任何责任。他们不让我们重新预订，最终我们只得到了购买新票的微小折扣。
总的来说，250 英镑完全浪费了，还有几个小时的电子邮件和电话以及巨大的失望。
不要浪费你的时间或金钱。
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