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Simon R
Beware of this experience, as you may never go and lose your fee.
Virgin Balloon Flights - Nottingham Racecourse的点评
点评：This was something I'd been looking forward too, since having it as a 50th birthday present from my wife back in 2023. However after numerous cancellations due to weather conditions and rebooking, I should of eventually gone up June this year. On the morning of the flight, I contacted the number to check all was ok, only to be told they were using another take off site and not my chosen one. I had no way of getting to this other site on this particular day and there was absolutely no reason for them to change take off sites, they state it was due to weather conditions. No in fact, I since found that the flight was never arranged to take off from my preferred site and was always going to be from the back up site. So be aware, that even though they give options for your preferred site, it may never be arranged for there.
I did contact them direct to try to sort before the flight went, but they were not interested and kept saying the reason for the back up site was due to weather, this was NOT the case at all and as said, I did find, that it was NEVER planned to take off from where I had booked. I have also emailed and sent letters since, but they choose not to respond, as they have no interest once they've took your money.
Thanks for nothing and I hope your happy with the money you gained for doing absolutely nothing.
I did contact them direct to try to sort before the flight went, but they were not interested and kept saying the reason for the back up site was due to weather, this was NOT the case at all and as said, I did find, that it was NEVER planned to take off from where I had booked. I have also emailed and sent letters since, but they choose not to respond, as they have no interest once they've took your money.
Thanks for nothing and I hope your happy with the money you gained for doing absolutely nothing.
翻译：自从2023年妻子把它作为我的50岁生日礼物送给我后，我就一直盼望着这次旅行。然而，由于天气原因，航班多次取消，不得不改签，我最终应该在今年六月成行。出发当天早上，我打电话确认一切是否顺利，却被告知他们改用了另一个起飞点，而不是我选择的那个。那天我根本无法到达那个备用起飞点，而且他们也完全没有理由更改起飞点，他们只是说是因为天气原因。事实上，我后来发现，他们根本就没打算从我选择的起飞点起飞，而是一直计划从备用起飞点起飞。所以大家要注意，即使他们提供了你首选起飞点的选项，最终也可能根本不会安排在那里起飞。
我确实在航班起飞前直接联系过他们试图解决问题，但他们根本不感兴趣，一直说备用机场是因为天气原因，但这根本不是事实。而且正如我之前所说，我发现他们根本就没打算从我预订的机场起飞。之后我也发过邮件和信件，但他们选择不予回复，因为一旦钱到手，他们就什么都不管了。
真是谢谢你们的“帮助”，希望你们对这笔不劳而获的钱感到满意。
我确实在航班起飞前直接联系过他们试图解决问题，但他们根本不感兴趣，一直说备用机场是因为天气原因，但这根本不是事实。而且正如我之前所说，我发现他们根本就没打算从我预订的机场起飞。之后我也发过邮件和信件，但他们选择不予回复，因为一旦钱到手，他们就什么都不管了。
真是谢谢你们的“帮助”，希望你们对这笔不劳而获的钱感到满意。
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