点评:We booked the Turtle Discovery and Beach tour through TUI during our cruise.
On arriving at the transport for the day we were met by Queenie (a short version of her very long name). She was extremely knowledgeable as we travelled to our destination. Before leaving the coach Queenie asked if anyone was unable to swim or had any questions. I asked her if I could talk to her personally. She came to see me to allow me to explain that my husband has dementia but would love to snorkel and see the turtle. Queenie stated she would personally look after him with his equipment, entering the water and seeing turtles.
She did exactly that. On arrival she invited me to collect my equipment and leave my husband with her so I could snorkel without worrying. Queenie looked after him throughout the whole trip.
Queenie is an amazing young lady, compassionate and generally caring, thank you so much for helping make the day so special.
翻译:我们在邮轮旅行期间通过TUI预订了海龟探索和海滩之旅。
到达当天的交通工具时,我们见到了Queenie(她名字很长,这是她的简称)。在前往目的地的途中,她知识渊博,热情周到。下车前,Queenie询问是否有人不会游泳或有任何疑问。我问她是否可以单独和她谈谈。她特意过来和我交谈,让我有机会解释我丈夫患有老年痴呆症,但他非常想浮潜并观赏海龟。Queenie表示她会亲自照看他,帮他准备装备,陪他下水观赏海龟。
她确实做到了。到达目的地后,她让我去取装备,然后把丈夫交给她照顾,这样我就可以安心地浮潜了。整个行程中,Queenie都悉心照料着他。
Queenie是一位非常棒的年轻女士,她富有同情心,体贴入微,非常感谢她让这一天如此特别。