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Highly misleading contact and reservation policy.
Boquete Bees and Butterflies的点评
点评：I sent two messages to this place on their own website two days before our arrival telling them we wanted the 11:30 tour for three people. I also phoned them twice using the business number on their website since they did not respond to my messages that i left, except for the automatic response that my messages had been received.
When we arrived, they said they had received nothing from us. The cashier said that they do not answer calls from phones that are from outside of the country, as if i should have known that. He also said that they neither see nor read the messages that are sent using the comment form on their website, again as if i should have known that.
Apparently the only way to get their attention is thru WhatsApp. I even tried THAT before we arrived but could not find the business, partially no doubt because I am unfamiliar with the app.
If they only use WhatsApp, they should say so on their websitw and not show phone numbers and comment forms that they do not even use. Not only were we not allowed to take the 11:30 tour, but the cashier did not even apologize. Instead he implied that i had not really called them in the first place, which, even if that were true (which it wasn't) doesn't explain why they are ignoring their own comments form.
We had a reservation. They should have honored it, or at very least apologized for the problem caused by their own hugely misleading contact policies.
When we arrived, they said they had received nothing from us. The cashier said that they do not answer calls from phones that are from outside of the country, as if i should have known that. He also said that they neither see nor read the messages that are sent using the comment form on their website, again as if i should have known that.
Apparently the only way to get their attention is thru WhatsApp. I even tried THAT before we arrived but could not find the business, partially no doubt because I am unfamiliar with the app.
If they only use WhatsApp, they should say so on their websitw and not show phone numbers and comment forms that they do not even use. Not only were we not allowed to take the 11:30 tour, but the cashier did not even apologize. Instead he implied that i had not really called them in the first place, which, even if that were true (which it wasn't) doesn't explain why they are ignoring their own comments form.
We had a reservation. They should have honored it, or at very least apologized for the problem caused by their own hugely misleading contact policies.
翻译：我在抵达前两天通过他们的网站给他们发了两条消息，告知我们想预订11:30的三人游览团。由于他们除了收到自动回复说已收到消息外，没有回复我留下的信息，所以我又拨打了网站上的商家电话号码打了两次电话。
我们到达后，他们却说没有收到我们的任何信息。收银员说他们不接听来自国外的电话，好像我应该早就知道似的。他还说他们既看不到也不阅读通过网站留言表单发送的信息，同样好像我应该早就知道似的。
显然，联系他们的唯一途径是通过WhatsApp。我甚至在到达之前就尝试过用WhatsApp联系他们，但没找到，部分原因可能是我不熟悉这个应用。
如果他们只使用WhatsApp，就应该在网站上说明，而不是留下他们根本不用的电话号码和留言表单。我们不仅被拒绝参加11:30的行程，收银员甚至连句道歉都没有。相反，他暗示我根本没打电话，即便真是这样（但事实并非如此），也无法解释他们为何无视自己提交的评论表格。
我们明明已经预订了行程。他们理应履行预订，或者至少应该为他们自己极具误导性的联系政策所造成的问题道歉。
我们到达后，他们却说没有收到我们的任何信息。收银员说他们不接听来自国外的电话，好像我应该早就知道似的。他还说他们既看不到也不阅读通过网站留言表单发送的信息，同样好像我应该早就知道似的。
显然，联系他们的唯一途径是通过WhatsApp。我甚至在到达之前就尝试过用WhatsApp联系他们，但没找到，部分原因可能是我不熟悉这个应用。
如果他们只使用WhatsApp，就应该在网站上说明，而不是留下他们根本不用的电话号码和留言表单。我们不仅被拒绝参加11:30的行程，收银员甚至连句道歉都没有。相反，他暗示我根本没打电话，即便真是这样（但事实并非如此），也无法解释他们为何无视自己提交的评论表格。
我们明明已经预订了行程。他们理应履行预订，或者至少应该为他们自己极具误导性的联系政策所造成的问题道歉。
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