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Rafal M
Not a family orienteted business
Kidzplay的点评
点评：I am absolutely devastated and angry about how Kidzplay has treated us. I bought an annual pass last August worth £100 in good faith, believing it would give my child something fun and consistent to enjoy. Instead, I feel completely misled and taken advantage of. At the end of last month, I was casually informed by email that my annual pass was no longer valid and that I would need to pay an outrageous £300 to buy a new one. This feels dishonest, greedy, and completely unacceptable.
What makes this situation heartbreaking is that we hardly used the pass at all. In October, my daughter was seriously injured in a car accident, and our entire world changed. Our focus was on her recovery, not leisure activities. After months of pain and healing, we were finally hoping to visit Kidzplay in January as something positive for her to look forward to. To have the pass cancelled without warning, understanding, or compassion feels incredibly cruel.
This company showed zero empathy and no regard for our circumstances. Instead of supporting a loyal customer during a difficult time, they chose profit over people. I am beyond disappointed and would strongly warn others to think twice before purchasing an annual pass from Kidzplay.
What makes this situation heartbreaking is that we hardly used the pass at all. In October, my daughter was seriously injured in a car accident, and our entire world changed. Our focus was on her recovery, not leisure activities. After months of pain and healing, we were finally hoping to visit Kidzplay in January as something positive for her to look forward to. To have the pass cancelled without warning, understanding, or compassion feels incredibly cruel.
This company showed zero empathy and no regard for our circumstances. Instead of supporting a loyal customer during a difficult time, they chose profit over people. I am beyond disappointed and would strongly warn others to think twice before purchasing an annual pass from Kidzplay.
翻译：我对Kidzplay的处理方式感到无比失望和愤怒。去年八月，我出于好意购买了一张价值100英镑的年卡，希望它能给我的孩子带来持续的乐趣。然而，我却感觉自己被彻底误导和利用了。上个月底，我收到一封邮件，对方轻描淡写地通知我年卡已失效，需要支付高达300英镑才能重新购买。这种做法令人感到欺骗、贪婪，完全无法接受。
更令人心碎的是，我们几乎没怎么用过这张年卡。去年十月，我的女儿遭遇严重车祸，我们的生活彻底改变。我们当时的重心都放在了她的康复上，根本无暇顾及休闲活动。经过几个月的痛苦和康复，我们终于盼望着一月份能带她去Kidzplay，让她有所期待。然而，年卡却在没有任何警告、理解或同情的情况下被取消，这简直太残忍了。
这家公司毫无同理心，完全不顾及我们的处境。他们非但没有在困难时期支持忠实客户，反而选择了利润至上。我感到无比失望，并强烈建议大家在购买Kidzplay年卡前三思。
更令人心碎的是，我们几乎没怎么用过这张年卡。去年十月，我的女儿遭遇严重车祸，我们的生活彻底改变。我们当时的重心都放在了她的康复上，根本无暇顾及休闲活动。经过几个月的痛苦和康复，我们终于盼望着一月份能带她去Kidzplay，让她有所期待。然而，年卡却在没有任何警告、理解或同情的情况下被取消，这简直太残忍了。
这家公司毫无同理心，完全不顾及我们的处境。他们非但没有在困难时期支持忠实客户，反而选择了利润至上。我感到无比失望，并强烈建议大家在购买Kidzplay年卡前三思。
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