点评:I am utterly disappointed with my experience with Aerolegends. I purchased a voucher with high hopes, valid for a year and requiring redemption by March 23, 2024. However, the nightmare began when they claimed the voucher had expired and should have been redeemed in 2023.
This voucher was not just any purchase; it was a heartfelt gift for a 60th birthday, a present that friends and loved ones all chipped in to afford. The excitement of the occasion was tarnished by Aerolegends' careless mishandling of the redemption date.
Not only did Aerolegends fail to honor the terms clearly stated on the voucher, but they also displayed a lack of accountability for their mistake. Their refusal to acknowledge their error reflects poorly on their customer service standards.
This experience has left me feeling cheated and undervalued as a customer. I would strongly advise others to think twice before engaging with Aerolegends, as their disregard for customer satisfaction is evident in their negligent handling of voucher expiration dates.
翻译:我对 Aerolegends 的体验感到非常失望。我满怀希望地购买了一张优惠券,有效期一年,要求在 2024 年 3 月 23 日之前兑换。然而,噩梦开始了,他们声称优惠券已经过期,应该在 2023 年兑换。
这张优惠券不仅仅是任何购买;这是一份衷心的 60 岁生日礼物,是朋友和亲人共同出资购买的礼物。 Aerolegends 对兑换日期的粗心处理不当,玷污了这一盛会的兴奋气氛。
Aerolegends 不仅没有遵守优惠券上明确规定的条款,而且还没有对自己的错误承担责任。他们拒绝承认自己的错误,这反映出他们的客户服务标准很差。
这次经历让我感觉自己被欺骗了,并且作为一个客户被低估了。我强烈建议其他人在与 Aerolegends 合作之前三思而后行,因为他们对优惠券有效期的疏忽处理明显体现了他们对客户满意度的漠视。