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Jomar B
Manipulative and Dishonest
White Oak Pastures的点评
点评：If you look at the product reviews on their website, you will not find even a single 1-star review. This is because if you leave a 1-star review (on a product you purchased), they will hold your review hostage until you 'work with them' and 'cooperate with them', as they continue to waste your time (after they already wasted your money with their inedible meats). OTOH, all the 5-star reviews I've posted were immediately published under their products.
Here's the fair truth about this company -
- the chicken meats (both muscle and organs) are inedible and made me feel ill even after one bite. I knew it was coming as even the smell made me brace myself.
- the beef organs are inedible as well - same as above. I threw the whole thing in the trash after I took one bite.
- the beef muscle meats, however, are the best i've had in the past 2 years. I've been desperately searching for a new source for steak after Whole Foods Market took a huge nose dive for some reason. I tried US Wellness Meats, and 3 Amish delivery farms in PA, but everything I was trying would make me nauseous or unwell. So they must be doing one thing right at White Oak.
However, because of their policy of censoring feedback they don't like, and eagerly posting reviews they do like, I'm now aware of how manipulative and dishonest they are. Trying to reason with them to stop withholding my reviews was an even further waste of time, as their director of marketing (Jenni Harris) feels very entitled to your time and effort. She believes it's her actual job to demand that I explain myself to her satisfaction, and to bicker with me and to imply that I'm lying (about products I paid for and had to throw out). Instead of trying to make the customer experience seamless, she thinks it's appropriate to command me to jump thru hoops because it's 'their process', instead of admitting how manipulative their whole biased review system is. Obviously if they make it this difficult to post a negative review, most reasonable people would rather not spend hours arguing with them, and then White Oak gets to withhold and silence all negative reviews, because the customer "didn't follow the process". Anyone who's dealt with bureaucracies knows the dynamic I'm describing.
I know no company is perfect, but I'm going to try finding a meat supplier that doesn't make nauseous both physically and mentally.
Here's the fair truth about this company -
- the chicken meats (both muscle and organs) are inedible and made me feel ill even after one bite. I knew it was coming as even the smell made me brace myself.
- the beef organs are inedible as well - same as above. I threw the whole thing in the trash after I took one bite.
- the beef muscle meats, however, are the best i've had in the past 2 years. I've been desperately searching for a new source for steak after Whole Foods Market took a huge nose dive for some reason. I tried US Wellness Meats, and 3 Amish delivery farms in PA, but everything I was trying would make me nauseous or unwell. So they must be doing one thing right at White Oak.
However, because of their policy of censoring feedback they don't like, and eagerly posting reviews they do like, I'm now aware of how manipulative and dishonest they are. Trying to reason with them to stop withholding my reviews was an even further waste of time, as their director of marketing (Jenni Harris) feels very entitled to your time and effort. She believes it's her actual job to demand that I explain myself to her satisfaction, and to bicker with me and to imply that I'm lying (about products I paid for and had to throw out). Instead of trying to make the customer experience seamless, she thinks it's appropriate to command me to jump thru hoops because it's 'their process', instead of admitting how manipulative their whole biased review system is. Obviously if they make it this difficult to post a negative review, most reasonable people would rather not spend hours arguing with them, and then White Oak gets to withhold and silence all negative reviews, because the customer "didn't follow the process". Anyone who's dealt with bureaucracies knows the dynamic I'm describing.
I know no company is perfect, but I'm going to try finding a meat supplier that doesn't make nauseous both physically and mentally.
翻译：如果你看看他们网站上的产品评论，你会发现连一条1星评价都没有。这是因为如果你给购买的商品留下1星评价，他们就会把你的评论扣下不发，直到你“与他们合作”、“配合他们”为止；而在此期间，他们还会继续浪费你的时间（毕竟他们卖的那些肉根本没法吃，已经让你破费不少了）。相反，我发布的所有5星评价都立刻被展示在了相应商品页面上。关于这家公司的实际情况是——
- 那里的鸡肉（包括肌肉和内脏）根本没法吃，我只尝了一口就觉得恶心。其实我早有心理准备，因为光是闻到气味我就知道会这样。
- 牛肉内脏也同样没法吃——情况和上面一样。我只咬了一口就把整份食物扔进垃圾桶了。
- 不过，那里的牛肉肌肉部分则是我过去两年里吃过的最好吃的。在Whole Foods Market不知为何业绩大幅下滑之后，我就一直在苦苦寻觅新的牛排供应商。我试过了US Wellness Meats，还有宾夕法尼亚州的三家阿米什人经营的农场，但无论买哪家的产品，都会让我感到恶心甚至身体不适。看来White Oak在这方面确实做对了某些事。
不过，由于他们采取审查自己不喜欢的反馈信息、却大肆宣传喜欢的评论的做法，我现在才意识到他们有多操控人心且不诚实。试图跟他们讲道理，让他们停止扣发我的评测内容，更是浪费时间——因为他们的市场总监（詹妮·哈里斯）觉得自己有权占用你的时间和精力。她认为自己的职责就是要求我给出令她满意的解释，还跟我争吵，甚至暗示我在撒谎（关于那些我花钱购买却不得不扔掉的产品）。他们根本不想努力让顾客体验顺畅无阻。她觉得命令我费尽周折去配合他们的要求是“合乎流程”的，却不愿承认他们那种带有偏见的审核机制其实极具操控性。显然，既然他们把发布负面评价的程序搞得如此繁琐，大多数理智的人自然也不愿花数小时去跟他们争辩。这样一来，White Oak就能以“客户未遵循流程”为由，拒绝发布并压制所有负面评价。凡是接触过官僚体制的人都能理解我所说的这种情况。我知道没有哪家公司是完美的，但我会努力寻找一家不会让我身心都感到不适的肉类供应商。
- 那里的鸡肉（包括肌肉和内脏）根本没法吃，我只尝了一口就觉得恶心。其实我早有心理准备，因为光是闻到气味我就知道会这样。
- 牛肉内脏也同样没法吃——情况和上面一样。我只咬了一口就把整份食物扔进垃圾桶了。
- 不过，那里的牛肉肌肉部分则是我过去两年里吃过的最好吃的。在Whole Foods Market不知为何业绩大幅下滑之后，我就一直在苦苦寻觅新的牛排供应商。我试过了US Wellness Meats，还有宾夕法尼亚州的三家阿米什人经营的农场，但无论买哪家的产品，都会让我感到恶心甚至身体不适。看来White Oak在这方面确实做对了某些事。
不过，由于他们采取审查自己不喜欢的反馈信息、却大肆宣传喜欢的评论的做法，我现在才意识到他们有多操控人心且不诚实。试图跟他们讲道理，让他们停止扣发我的评测内容，更是浪费时间——因为他们的市场总监（詹妮·哈里斯）觉得自己有权占用你的时间和精力。她认为自己的职责就是要求我给出令她满意的解释，还跟我争吵，甚至暗示我在撒谎（关于那些我花钱购买却不得不扔掉的产品）。他们根本不想努力让顾客体验顺畅无阻。她觉得命令我费尽周折去配合他们的要求是“合乎流程”的，却不愿承认他们那种带有偏见的审核机制其实极具操控性。显然，既然他们把发布负面评价的程序搞得如此繁琐，大多数理智的人自然也不愿花数小时去跟他们争辩。这样一来，White Oak就能以“客户未遵循流程”为由，拒绝发布并压制所有负面评价。凡是接触过官僚体制的人都能理解我所说的这种情况。我知道没有哪家公司是完美的，但我会努力寻找一家不会让我身心都感到不适的肉类供应商。
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