点评:Pre-Covid my husband would go here on a monthly basis and had two massages left in his account when everything closed down due to the pandemic. His line of work has been swamped after the economy opened up and he has not gotten the chance to make time for a massage. He went today to finally use one of his massages and was turned down by Nicole the Senior Manager, she would not give her last name. Instead of taking the opportunity to lure a customer back with good customer service they have now lost our business forever. Robert Fish the owner should really reevaluate his staff. Nicole was cocky and rude, telling us that she’s fully in charge of the business and does not need to run anything by her higher ups. I’ll be sure to tell all our friends and family not to come here for their services. There are much better local places that know how to treat their customers.
翻译:在 Covid 之前,我丈夫每月都会去这里,当一切都因大流行而关闭时,他的账户里还剩下两次按摩。经济开放后,他的工作忙得不可开交,他也没有机会抽出时间按摩。他今天去终于使用了他的按摩之一,但被高级经理妮可拒绝了,她不愿透露自己的姓氏。他们没有抓住机会以良好的客户服务吸引客户回来,而是永远失去了我们的业务。店主罗伯特菲什真的应该重新评估他的员工。妮可傲慢无礼,告诉我们她完全负责业务,不需要她的上级管理任何事情。我一定会告诉我们所有的朋友和家人不要来这里接受他们的服务。有更好的地方知道如何对待他们的客户。