Poor staff interaction - HeliSpirit (库努纳拉) - HeliSpirit - 294条旅客点评与比价

Jimmyjimh

Poor staff interaction

HeliSpirit的点评

2026年07月18日发布于: 海外

点评：This review relates purely to the staff at the booking desk, and not a flight itself (on which I can't comment). Approached the dedicated Helispirit desk (staffed by Helispirit staff member in a Helispirit shirt) at El Questro on 18/7/26 at around 0845 to attempt to make a booking. In an interaction lasting around 20 seconds I was bluntly informed that they were fully booked until Tuesday. The female staff member looked up from her personal telephone (which she appeared to be using the entire time) for no more than 3 seconds during our entire interaction, and couldn't have been less interested in helping with a booking. I didn't even bother pursuing a booking for Tuesday (which would have suited me fine) as she irritated me so much.

I have absolutely no issue with Helispirit El Questro being fully booked (good on them for running a successful and popular business), but the front desk interaction with this staff member was the first and last interaction I've had with this company, and has left me with a poor impression. First impressions really do count.

翻译：这次评价仅针对预订处的工作人员，与航班本身无关（关于航班我无可评价）。2026年7月18日上午8点45分左右，我前往埃尔奎斯特罗度假村的Helispirit专用预订处（工作人员身着Helispirit制服），试图进行预订。整个交流过程仅持续约20秒，我便被直接告知：直到周二之前所有名额都已订满。在我们整个交谈过程中，那位女工作人员从她的私人电话上抬起头来的时间总计不到3秒——看来她一直都在打电话。她对协助我预订事宜毫无兴趣。由于她实在让我心烦意乱，我甚至都懒得去尝试预订周二的行程了（其实周二对我来说正合适）。

我完全不介意Helispirit El Questro的预订名额已经排满（能把生意做得如此成功且受欢迎，真是了不起）。不过，与这位工作人员在前台的互动是我与这家公司唯一的一次接触，这也让我对它留下了不好的印象。第一印象真的很重要啊。

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