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No heating on a cold January day, no apology,no pre warning.
Vue Cinema的点评
点评：No heating, no apology. Heating did not work, customers all sat shivering in their costs. Told it was broken and if there had been staff on the desk when we arrived we would have been told, no staff present.we’re also told if we came out during the film we would have got a free coffee ( ie miss the film just for a drink that would not solve the problem). Raised the issue with their HQ, told temperature was always set at 21degrees, ie ignored the fact that it was broken, promised to pass my comments to Cheshire Oaks management, no response from them. No apology,no customer welfare concern.
Had visited a couple of weeks earlier, on this occasion temperature felt high at times and very low at others.
Cheshire Oaks has a heating problem and no customer care, take your customer to someone who cares.
Had visited a couple of weeks earlier, on this occasion temperature felt high at times and very low at others.
Cheshire Oaks has a heating problem and no customer care, take your customer to someone who cares.
翻译：没有暖气，也没有道歉。暖气坏了，所有顾客都瑟瑟发抖地坐在座位上。他们说暖气坏了，还说如果我们到的时候前台有工作人员，他们就会告诉我们，但当时没有工作人员。他们还说如果我们在电影放映期间出去，可以免费喝一杯咖啡（也就是说，为了喝杯咖啡而错过电影，这根本解决不了问题）。我们向他们的总部反映了这个问题，他们说温度一直都设定在21度，也就是说，他们完全无视暖气坏了的事实，并承诺会把我的意见转达给柴郡奥克斯的管理层，但之后就杳无音信了。没有道歉，也没有关心顾客的感受。
几周前我们也来过，这次感觉温度时高时低。
柴郡奥克斯的暖气有问题，而且根本不关心顾客，请把顾客带到真正关心顾客的地方去吧。
几周前我们也来过，这次感觉温度时高时低。
柴郡奥克斯的暖气有问题，而且根本不关心顾客，请把顾客带到真正关心顾客的地方去吧。
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