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Olga L
Avoid This Company – Unresponsive and Dishonest
Oregon Tour Co.的点评
点评：I booked a tour with Oregon Tour Co. as a gift for my friend’s birthday. To confirm the details, I tried reaching out multiple times, but after receiving no response, I decided to cancel. I wasn’t comfortable giving a gift from a company that wouldn’t even acknowledge the booking.
Before canceling, I attempted to contact them in multiple ways—through their website, by leaving a voicemail, and via email—but never received a response.
Since I couldn’t reach them and had no confirmation of my cancellation, I initiated a refund request through my bank. They finally responded a day before the tour, falsely claiming they had never received any of my messages and refusing to issue a refund, despite clear evidence that I attempted to cancel within their stated 48-hour policy.
This company is unreliable, unresponsive, and unwilling to honor its own policies. If you value good customer service and honest business practices, I strongly recommend avoiding Oregon Tour Co.
Before canceling, I attempted to contact them in multiple ways—through their website, by leaving a voicemail, and via email—but never received a response.
Since I couldn’t reach them and had no confirmation of my cancellation, I initiated a refund request through my bank. They finally responded a day before the tour, falsely claiming they had never received any of my messages and refusing to issue a refund, despite clear evidence that I attempted to cancel within their stated 48-hour policy.
This company is unreliable, unresponsive, and unwilling to honor its own policies. If you value good customer service and honest business practices, I strongly recommend avoiding Oregon Tour Co.
翻译：我预订了 Oregon Tour Co. 的旅行团作为朋友的生日礼物。为了确认细节，我尝试联系了他们多次，但没有收到回复，于是我决定取消。我不愿意接受一家甚至不承认预订的公司送的礼物。
在取消之前，我尝试通过多种方式联系他们——通过他们的网站、留言和电子邮件——但从未收到回复。
由于我无法联系到他们，也没有收到取消确认，我通过银行发起了退款请求。他们终于在旅行开始前一天回复了，谎称他们从未收到过我的任何消息，并拒绝退款，尽管有明显证据表明我试图在他们规定的 48 小时政策内取消。
这家公司不可靠、反应迟钝，也不愿意遵守自己的政策。如果您重视良好的客户服务和诚实的商业行为，我强烈建议您避免选择 Oregon Tour Co。
在取消之前，我尝试通过多种方式联系他们——通过他们的网站、留言和电子邮件——但从未收到回复。
由于我无法联系到他们，也没有收到取消确认，我通过银行发起了退款请求。他们终于在旅行开始前一天回复了，谎称他们从未收到过我的任何消息，并拒绝退款，尽管有明显证据表明我试图在他们规定的 48 小时政策内取消。
这家公司不可靠、反应迟钝，也不愿意遵守自己的政策。如果您重视良好的客户服务和诚实的商业行为，我强烈建议您避免选择 Oregon Tour Co。
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