点评:We booked to bowl as a family of 6 on Friday night at 8pm. We were having a great time and just about to finish our game when we noticed the staff turning off all of the arcade equipment. I asked the young girl with long black hair if she could turn one of the machines back on as my son had been excited to use it. She told us “no because your kid threw a bowl after time”. We apologised for this and she heard me telling my son that he shouldn’t have done that. He has ADHD and requires patience but she clearly took it upon herself to punish him by turning the machines off. My friend then went out of her way again to apologise and the way she was spoken to by this girl was appalling! Complete lack of customer service skills and respect! She then told us they close at 9.30 when it states 10pm on google but were switching off the machines at 9.15!!
I’d suggest giving your staff some customer service training with the way that girl is treating customers cause you won’t have any left!
翻译:我们一家六口预订了周五晚上8点的保龄球体验。当时我们玩得正开心,游戏也即将结束,这时我们发现工作人员正在关闭所有的街机设备。我询问那位留着黑色长发的女孩,能否把其中一台机器重新打开,因为我的儿子一直很想玩。她回答道:“不行,因为您的孩子超时了还没停手。”我们为此道了歉,而她也听到我说儿子不应该那样做。他患有注意力缺陷多动障碍,需要耐心对待,但她却自作主张地通过关闭游戏机来“惩罚”他。之后我的朋友又特意去道歉,可那个女孩对待她的方式实在恶劣至极!完全不具备任何客户服务意识与尊重之心!接着她还告诉我们,店家9点半就关门了,可谷歌上明明写着营业时间到晚上10点,而他们居然在9点15分就开始关机了!!鉴于那个女孩对待顾客的方式,我建议给你们的员工做些客户服务培训,不然顾客会一个都不剩的!