点评:When we arrived, we were directed down a hall for a self tour and told that someone would be with us shortly. When we got to the end of the hall, we were asked to wait 20 minutes for the next tour. A second party arrived shortly after us. When the tour guide arrived, she asked who spoke English. The second party stated they spoke Russian. The tour guide left and another one came up who proceeded to give the tour in Russian. When we asked what happened to the English tour,
she said it would be until later that day. No apologies just we are doing it in Russian. I complained to the staff and explained that we were there first and were told that the English tour would be in 20 minutes, the staff member said they chose to do the tour in Russian as the other group preferred Russian over English and we would just have to wait.
Galimard staff is unprofessional and offensive
翻译:我们到达后,被引导到一条走廊进行自助参观,并被告知稍后会有人来接待我们。走到走廊尽头时,我们被告知要等20分钟才能开始下一场参观。在我们之后不久,第二组游客也到了。导游来了之后,问谁会说英语。第二组游客说他们会说俄语。导游离开后,另一位导游上来,开始用俄语讲解。当我们问英语讲解怎么办时,
她说要等到当天晚些时候。没有道歉,只是简单地说我们现在用俄语讲解。我向工作人员投诉,解释说我们是先到的,而且被告知英语讲解会在20分钟后开始,但工作人员说他们选择用俄语讲解是因为另一组游客更喜欢俄语而不是英语,我们只能等待。
Galimard 的工作人员既不专业又令人反感。