Horrible care for clients, scam.
Afrishare Trekking and Safaris的点评
点评:Please be cautious when booking with this provider Afrishare as the company owner, Ibrahim is unfortunately running a really poor business.
We booked a five day tour with him, where 2 of the 5 days the car broke down. The point of a safari is to ensure that the car takes you comfortably from point A to point B. During the first breakdown we had to jump into another tour companies vehicle and join another family for one full day and then additionally on the second incident we had to spend half the day waiting for the car to be fixed. On top of all this the itinerary for the safari was poorly planned. We did not get enough time to appropriately see the national parks, for example at the Ndutu National Park we drove there, slept and left straight away the next morning. Not allowing us to explore for animals there. It merely felt like a stop over and not what was sold to us to see animals. If he was an honest business, he would understand what he put us through, especially considering that this was an anniversary trip that we had organized together and provide us a reasonable compensation. However, he was only willing to compensate for a permit, not the two days we had lost.
Ibrahim went back and forth with us and made some absurd comments on his lack of responsibility for giving us a very old rusted and clearly unfunctional car. I advise to any future Safari clients. Please do not book with him!!
Lastly one clear point I want to make is that our guide, Deo, was absolutely phenomenal in providing us such an amazing service and making sure that we were comfortable even in these difficult situations! He did his very best to make sure that he could give us the best tour with the limited time given with the car situation. If it was not for Deo, we would have canceled the trip on our 3rd day when the car broke down again with 2 new issues.
翻译:请谨慎选择Afrishare这家旅行社,因为其老板Ibrahim的经营状况实在糟糕。
我们预订了他提供的五日游,结果五天中有两天车子都抛锚了。旅行的意义就在于确保车辆能够舒适地将您从A点送到B点。第一次抛锚时,我们不得不换乘另一家旅行社的车辆,和另一个家庭拼车一整天;第二次抛锚时,我们又不得不花半天时间等待车辆修理。更糟糕的是,行程安排也十分混乱。我们没有足够的时间好好游览国家公园,例如在恩杜图国家公园,我们开车过去,睡了一觉,第二天早上就直接离开了,根本没有时间去观赏野生动物。感觉就像只是匆匆停留,而不是像之前承诺的那样去观赏动物。如果他是一家诚实的旅行社,他应该明白自己给我们带来的困扰,尤其考虑到这是我们一起安排的周年纪念旅行,他应该给予我们合理的补偿。然而,他只愿意赔偿许可证的费用,却不愿赔偿我们损失的两天时间。
伊布拉欣和我们反复争论,还就他给我们提供的那辆又旧又锈、明显无法行驶的车缺乏责任感发表了一些荒谬的评论。我建议所有未来的Safari游客,千万不要和他预订行程!
最后,我想强调一点,我们的导游迪奥非常出色,他为我们提供了如此优质的服务,即使在如此艰难的情况下,也确保我们感到舒适!在车辆状况不佳、时间有限的情况下,他尽最大努力确保我们能享受到最好的旅行体验。如果不是迪奥,我们可能在第三天就取消行程了,因为车子再次抛锚,而且还出现了两个新的问题。