下载App
资质规则
旅行
账户
samanthaeS411OW
SERVICE-DOG DISCRIMINATION
Hick's Orchard的点评
点评：I arrived with my trained service dog. Don, the parking attendant, told me my service dog could not leave my vehicle, claiming federal food-safety laws prohibited it.
I explained that my dog is a service animal and that the ADA specifically addresses this issue that service dogs are exempt. I was directed to management.
I spoke with Kim, the Cider House manager, and directed her to the U.S. Department of Justice ADA website, including the information explaining that food-safety rules do not provide a blanket exception to exclude service animals.
They were given the federal guidance. They chose to ignore it.
She contacted the owner. The owner's "solution" was that I could drive my car into the orchard..but my service dog had to remain inside the car not with me
My service dog is necessary to mitigate my disability. A service dog locked inside a vehicle cannot perform those disability-related functions for me while I am outside the vehicle.
That is not equal access.
I told them directly that I believed I was being discriminated against. I told them I had three witnesses and that I would be filing a federal discrimination complaint.
Their response? They were comfortable with that .....and believed they had done nothing wrong.
What happened was humiliating and deeply upsetting. I went to Hicks Orchard expecting to participate like everyone else. Instead, I was singled out because of my disability and told that the service animal I rely on could not accompany me.
A service animal sitting in a car cannot mitigate a disability. Equal access means being able to use the service animal I rely on...not being told I am not allowed to use assistance to mitigate my disability.
We have been a team for over 6 years and travel alot internationally. We are well versed in these experiences and try to politely educate others. When we encounter people who aren't fully aware of service dog access rights, we are typically met with understanding once we show them ADA laws.
Hicks refused to even consider they may misunderstand federal laws. I hope they will become more educated on ADA public access rights for service dogs to avoid excluding those with disabilities and the impact it has on their life's.
We unfortunately left and will not return. our family has been visiting Hicks for years as a family tradition.
our family and service dog was welcomed with open arms down the road at McWhorter's Orchard and had a great time there instead. we will continue our family tradition there moving forward.
I explained that my dog is a service animal and that the ADA specifically addresses this issue that service dogs are exempt. I was directed to management.
I spoke with Kim, the Cider House manager, and directed her to the U.S. Department of Justice ADA website, including the information explaining that food-safety rules do not provide a blanket exception to exclude service animals.
They were given the federal guidance. They chose to ignore it.
She contacted the owner. The owner's "solution" was that I could drive my car into the orchard..but my service dog had to remain inside the car not with me
My service dog is necessary to mitigate my disability. A service dog locked inside a vehicle cannot perform those disability-related functions for me while I am outside the vehicle.
That is not equal access.
I told them directly that I believed I was being discriminated against. I told them I had three witnesses and that I would be filing a federal discrimination complaint.
Their response? They were comfortable with that .....and believed they had done nothing wrong.
What happened was humiliating and deeply upsetting. I went to Hicks Orchard expecting to participate like everyone else. Instead, I was singled out because of my disability and told that the service animal I rely on could not accompany me.
A service animal sitting in a car cannot mitigate a disability. Equal access means being able to use the service animal I rely on...not being told I am not allowed to use assistance to mitigate my disability.
We have been a team for over 6 years and travel alot internationally. We are well versed in these experiences and try to politely educate others. When we encounter people who aren't fully aware of service dog access rights, we are typically met with understanding once we show them ADA laws.
Hicks refused to even consider they may misunderstand federal laws. I hope they will become more educated on ADA public access rights for service dogs to avoid excluding those with disabilities and the impact it has on their life's.
We unfortunately left and will not return. our family has been visiting Hicks for years as a family tradition.
our family and service dog was welcomed with open arms down the road at McWhorter's Orchard and had a great time there instead. we will continue our family tradition there moving forward.
翻译：我带着经过训练的服务犬前来。停车场管理员唐声称，根据联邦食品安全法规，我的服务犬不得离开车辆。
我解释说，我的狗是服务动物，而《美国残疾人法》明确规定服务犬不受此类限制。随后我被引见给管理人员。
我与Cider House的经理金交谈，并向她指出了美国司法部关于《美国残疾人法》的官方网站。其中包括说明食品安全规定并无全面例外条款，不能以此为由拒绝服务性动物进入的相关信息。
他们收到了联邦政府的指导方针，却选择置之不理。
她联系了果园主人。而园主的“解决办法”是：我可以开车进入果园，但我的服务犬必须留在车里，不能跟我在一起。
我的服务犬对于减轻我的残疾带来的影响至关重要。一只被锁在车里的服务犬无法在我身处车外时为我履行那些与残疾相关的功能。
这就谈不上是平等的便利条件。
我直接告诉他们，我认为自己遭到了歧视。我还说我有三名证人，并且会向联邦机构提起歧视投诉。
他们的回应是什么呢？他们对此毫无芥蒂……还坚称自己没有做错任何事。
所发生的一切既屈辱又令人极度心烦。我前往希克斯果园，本期望能像其他人一样参与活动。然而，由于我的残疾状况，我被单独挑出来，并被告知我依赖的服务动物不能随我一同进入。
一只待在车里的服务动物根本无法缓解我的残疾带来的困难。真正的平等准入意味着我能够使用自己所依赖的服务动物……而不是被禁止使用任何辅助手段来应对残疾带来的挑战。
我们作为团队已经合作了6年多，还经常一起出国旅行。我们对这些情况了如指掌，并努力以礼貌的方式去教导他人。每当遇到那些不太了解服务犬准入权利的人时，只要我们向他们展示《美国残疾人法案》的相关条款，他们通常都能表示理解。
希克斯甚至拒绝承认这些人可能误解了联邦法律。我希望他能更多地了解《美国残疾人法案》中关于服务犬公共场所准入的相关规定，从而避免排斥残障人士，减少这对他们生活造成的负面影响。很遗憾，我们离开了，也不会再回来了。多年来，参观希克斯农场一直是我们家的传统活动。
后来，我们全家以及我们的服务犬受到了麦克沃特果园的热烈欢迎，我们在那里度过了愉快的时光。今后，我们也会继续在那里延续这一家庭传统。
我解释说，我的狗是服务动物，而《美国残疾人法》明确规定服务犬不受此类限制。随后我被引见给管理人员。
我与Cider House的经理金交谈，并向她指出了美国司法部关于《美国残疾人法》的官方网站。其中包括说明食品安全规定并无全面例外条款，不能以此为由拒绝服务性动物进入的相关信息。
他们收到了联邦政府的指导方针，却选择置之不理。
她联系了果园主人。而园主的“解决办法”是：我可以开车进入果园，但我的服务犬必须留在车里，不能跟我在一起。
我的服务犬对于减轻我的残疾带来的影响至关重要。一只被锁在车里的服务犬无法在我身处车外时为我履行那些与残疾相关的功能。
这就谈不上是平等的便利条件。
我直接告诉他们，我认为自己遭到了歧视。我还说我有三名证人，并且会向联邦机构提起歧视投诉。
他们的回应是什么呢？他们对此毫无芥蒂……还坚称自己没有做错任何事。
所发生的一切既屈辱又令人极度心烦。我前往希克斯果园，本期望能像其他人一样参与活动。然而，由于我的残疾状况，我被单独挑出来，并被告知我依赖的服务动物不能随我一同进入。
一只待在车里的服务动物根本无法缓解我的残疾带来的困难。真正的平等准入意味着我能够使用自己所依赖的服务动物……而不是被禁止使用任何辅助手段来应对残疾带来的挑战。
我们作为团队已经合作了6年多，还经常一起出国旅行。我们对这些情况了如指掌，并努力以礼貌的方式去教导他人。每当遇到那些不太了解服务犬准入权利的人时，只要我们向他们展示《美国残疾人法案》的相关条款，他们通常都能表示理解。
希克斯甚至拒绝承认这些人可能误解了联邦法律。我希望他能更多地了解《美国残疾人法案》中关于服务犬公共场所准入的相关规定，从而避免排斥残障人士，减少这对他们生活造成的负面影响。很遗憾，我们离开了，也不会再回来了。多年来，参观希克斯农场一直是我们家的传统活动。
后来，我们全家以及我们的服务犬受到了麦克沃特果园的热烈欢迎，我们在那里度过了愉快的时光。今后，我们也会继续在那里延续这一家庭传统。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
