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CINEWORLD HIGH WYCOMBE - WHERE THE CUSTOMER IS NEVER RIGHT!
Cineworld - High Wycombe的点评
点评：A cinema that is modern and clean if a little soulless.
Recent trips have left a lot to be desired of the management team, especially the cinema general manager called Andy. One of the worst and most unhelpful managers I’ve ever come across, and tbh, his deputy Emma is not much better.
My last 3 trips have all had issues with the sound in 3 separate screens.
Screen 10: The End of Oak Street, low volume particularly on vocal levels throughout the main feature making it very difficult to hear what was being said on screen. I mentioned this to Emma, who actually came in to clean the screen at the end of the film. She said she was unaware of any issues and would check later. Nothing could be done at the time because it is all automated. The sound level during the ads & trailers was fine. So, either the main feature has a low volume level throughout from the mastering of the digital copy or it was a local technical issue.
Screen 2: The Mutiny, again a low volume throughout the film which this time I measured via a sound level meter on my phone which I calibrate occasionally just to make sure it is working correctly. Avg volume throughout the film was circa 70Db which is low vs an industry avg of circa 75Db. The loudest explosion in the film sent the level up to 90.4Db, which was easily 10+Db lower than normal. I presented these findings once again to Emma who was on duty once more. Again, she said she would get it checked. I had no feedback from either of these two complaints, even from centralised customer service team.
Screen 8: Coyote vs Acme. This was the worst of the lot. No sound coming from the screen left and right channels. All the sound was coming out of the centre channel and the surround speakers, making it sound flat coming from the screen and unnatural from the surround channels.
I managed to get hold of Andy (the general manager) who told me the sound would be better once the main feature started, but he would get it checked. No one got back to me during the screening. I once again checked the speaker levels at the end of the film and confirmed to myself that the screen left & right channels were not working. However, during the film it did not suffer the low volume levels I had experienced on my 2 previous visits. The level showed a respectable 75Db avg level from the centre speaker alone. During the film, there was no sound panning across the screen, which during a film with cartoon characters would be expected. There was none of this at all. Any ‘panning’ came from the centre channel directly to the surround channels making it sound very unnatural.
At the end of the film I caught up with Andy again who told me there was no problem with the left and right channels. I asked him how he checked and he just told me he had checked. But he didn’t check by coming into the screen and listening for himself.
He had obviously been made aware of my previous complaints and denied there had been any issues, and effectively called me a liar then telling me to leave the site.
2-3 years ago, I made a complaint about the lack of sound coming from the left channel speaker in screen 7. I found out from Emma that a few speakers had been replaced in screen 7 literally only a few weeks ago. So, it seems that a problem had existed and it then continued to exist for at least 2-3 years. That just about sums up the attitude of the management at this site. Basically, the customer is never right. That seems to come across many reviews across various websites.
Recent trips have left a lot to be desired of the management team, especially the cinema general manager called Andy. One of the worst and most unhelpful managers I’ve ever come across, and tbh, his deputy Emma is not much better.
My last 3 trips have all had issues with the sound in 3 separate screens.
Screen 10: The End of Oak Street, low volume particularly on vocal levels throughout the main feature making it very difficult to hear what was being said on screen. I mentioned this to Emma, who actually came in to clean the screen at the end of the film. She said she was unaware of any issues and would check later. Nothing could be done at the time because it is all automated. The sound level during the ads & trailers was fine. So, either the main feature has a low volume level throughout from the mastering of the digital copy or it was a local technical issue.
Screen 2: The Mutiny, again a low volume throughout the film which this time I measured via a sound level meter on my phone which I calibrate occasionally just to make sure it is working correctly. Avg volume throughout the film was circa 70Db which is low vs an industry avg of circa 75Db. The loudest explosion in the film sent the level up to 90.4Db, which was easily 10+Db lower than normal. I presented these findings once again to Emma who was on duty once more. Again, she said she would get it checked. I had no feedback from either of these two complaints, even from centralised customer service team.
Screen 8: Coyote vs Acme. This was the worst of the lot. No sound coming from the screen left and right channels. All the sound was coming out of the centre channel and the surround speakers, making it sound flat coming from the screen and unnatural from the surround channels.
I managed to get hold of Andy (the general manager) who told me the sound would be better once the main feature started, but he would get it checked. No one got back to me during the screening. I once again checked the speaker levels at the end of the film and confirmed to myself that the screen left & right channels were not working. However, during the film it did not suffer the low volume levels I had experienced on my 2 previous visits. The level showed a respectable 75Db avg level from the centre speaker alone. During the film, there was no sound panning across the screen, which during a film with cartoon characters would be expected. There was none of this at all. Any ‘panning’ came from the centre channel directly to the surround channels making it sound very unnatural.
At the end of the film I caught up with Andy again who told me there was no problem with the left and right channels. I asked him how he checked and he just told me he had checked. But he didn’t check by coming into the screen and listening for himself.
He had obviously been made aware of my previous complaints and denied there had been any issues, and effectively called me a liar then telling me to leave the site.
2-3 years ago, I made a complaint about the lack of sound coming from the left channel speaker in screen 7. I found out from Emma that a few speakers had been replaced in screen 7 literally only a few weeks ago. So, it seems that a problem had existed and it then continued to exist for at least 2-3 years. That just about sums up the attitude of the management at this site. Basically, the customer is never right. That seems to come across many reviews across various websites.
翻译：这是一家现代化且整洁的电影院，只是稍微欠缺点人情味。
最近几次光顾时，管理团队的表现实在令人失望，尤其是那位名叫安迪的电影院总经理。他是我见过最糟糕、最不帮人的管理者了；说实话，他的副手艾玛也好不到哪儿去。
我最近三次去影院，分别在三个不同的影厅都遇到了音响问题。
10号影厅：《奥克街的尽头》。在正片播放期间，音量偏低，尤其是人声部分，导致很难听清屏幕上所说的内容。我把这个问题告诉了艾玛，电影结束后她还来清洁了屏幕。她说自己并未察觉到任何问题，稍后会去检查一下。当时无能为力，因为一切都是自动控制的。广告和预告片时的音量则正常。就是这样。要么是数字副本在母带处理阶段整体音量就偏低，要么就是出现了局部的技术问题。
画面2：《The Mutiny》：整部影片的音量同样偏低。这次我使用手机上的音量计进行了测量，我偶尔会校准一下这个音量计以确保其能正常工作。整部影片的平均音量约为70分贝，这一数值低于约75分贝的行业平均水平。影片中最响亮的爆炸声也仅使音量升至90.4分贝而已。音量比正常水平低了10分贝以上。我再次将这些发现反馈给当班的艾玛。她依旧表示会去检查。不过，对于这两次投诉，我都没有收到任何反馈，就连客服中心也没有回应。
画面8：Coyote与Acme。这是所有问题中最糟糕的一个。屏幕的左声道和右声道完全没有声音，所有声音都只从中央声道和环绕声扬声器中发出。这使得从屏幕发出的声音显得很平淡，而环绕声道的声音则显得不自然。
我设法联系上了安迪（总经理），他告诉我等正片开始后声音效果会有所改善，不过他会去检查一下。但在放映期间没人再联系我。电影结束时，我再次检查了扬声器音量，确认屏幕左侧和右侧的音箱确实没有发声。然而……在观影过程中，音量水平并没有出现我前两次观影时遇到的那种偏低的情况。仅中央声道的平均音量就达到了可观的75分贝。不过，在整部影片播放期间，并没有出现声音在屏幕上“移动”的现象——而在有卡通角色的影片中这种现象本应会出现。完全没有任何此类现象。任何所谓的“声场移动”都只是声音从中央声道直接传送到环绕声道而已，听起来极其不自然。在电影结尾时，我又找到了安迪，他告诉我左右声道没有任何问题。我问他是如何检查的，他只是说已经检查过了。但实际上他并没有亲自走到银幕前去倾听确认。
显然，他已经知晓我之前的投诉，却否认存在任何问题，这实际上就是在说我撒谎，随后还让我离开现场。
两三年前的事了。我投诉了7号屏幕上左侧扬声器完全没有声音的问题。后来从艾玛那里得知，就在几周前7号屏幕上的几个扬声器才刚刚被更换过。看来这个问题其实早就存在了，并且至少持续了2到3年。这恰恰体现了该场所管理层的行事态度——说到底，顾客永远都是错的。在各种网站上也能看到很多类似的评论。
最近几次光顾时，管理团队的表现实在令人失望，尤其是那位名叫安迪的电影院总经理。他是我见过最糟糕、最不帮人的管理者了；说实话，他的副手艾玛也好不到哪儿去。
我最近三次去影院，分别在三个不同的影厅都遇到了音响问题。
10号影厅：《奥克街的尽头》。在正片播放期间，音量偏低，尤其是人声部分，导致很难听清屏幕上所说的内容。我把这个问题告诉了艾玛，电影结束后她还来清洁了屏幕。她说自己并未察觉到任何问题，稍后会去检查一下。当时无能为力，因为一切都是自动控制的。广告和预告片时的音量则正常。就是这样。要么是数字副本在母带处理阶段整体音量就偏低，要么就是出现了局部的技术问题。
画面2：《The Mutiny》：整部影片的音量同样偏低。这次我使用手机上的音量计进行了测量，我偶尔会校准一下这个音量计以确保其能正常工作。整部影片的平均音量约为70分贝，这一数值低于约75分贝的行业平均水平。影片中最响亮的爆炸声也仅使音量升至90.4分贝而已。音量比正常水平低了10分贝以上。我再次将这些发现反馈给当班的艾玛。她依旧表示会去检查。不过，对于这两次投诉，我都没有收到任何反馈，就连客服中心也没有回应。
画面8：Coyote与Acme。这是所有问题中最糟糕的一个。屏幕的左声道和右声道完全没有声音，所有声音都只从中央声道和环绕声扬声器中发出。这使得从屏幕发出的声音显得很平淡，而环绕声道的声音则显得不自然。
我设法联系上了安迪（总经理），他告诉我等正片开始后声音效果会有所改善，不过他会去检查一下。但在放映期间没人再联系我。电影结束时，我再次检查了扬声器音量，确认屏幕左侧和右侧的音箱确实没有发声。然而……在观影过程中，音量水平并没有出现我前两次观影时遇到的那种偏低的情况。仅中央声道的平均音量就达到了可观的75分贝。不过，在整部影片播放期间，并没有出现声音在屏幕上“移动”的现象——而在有卡通角色的影片中这种现象本应会出现。完全没有任何此类现象。任何所谓的“声场移动”都只是声音从中央声道直接传送到环绕声道而已，听起来极其不自然。在电影结尾时，我又找到了安迪，他告诉我左右声道没有任何问题。我问他是如何检查的，他只是说已经检查过了。但实际上他并没有亲自走到银幕前去倾听确认。
显然，他已经知晓我之前的投诉，却否认存在任何问题，这实际上就是在说我撒谎，随后还让我离开现场。
两三年前的事了。我投诉了7号屏幕上左侧扬声器完全没有声音的问题。后来从艾玛那里得知，就在几周前7号屏幕上的几个扬声器才刚刚被更换过。看来这个问题其实早就存在了，并且至少持续了2到3年。这恰恰体现了该场所管理层的行事态度——说到底，顾客永远都是错的。在各种网站上也能看到很多类似的评论。
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