点评:Went to fakenham with my mother, my fiancee, and our 10 month old daughter to use the soft play area.
We arrived, with no one at the counter to talk to - we had to go to the bar to ask if the soft play was open (especially as the lights were off, and it was freezing cold).
We paid the £2 for our daughter to play. We asked if she was allowed on the "bigger kids" section, but were told we, as adults, were not permitted to use the equipment. When we queried about the toddler section, we were told that we were allowed in with her. Apparently, the toddler section has no minimum age, meaning that technically, a baby of any age can use it.
We had been in the play area for approximately 20 minutes, before a very rude and abrupt man told us to get out of the ball pit. I said that the lady we spoke to had told us that it was OK for us to be in there with our daughter, at which point he went to speak to said lady. He returned saying that we had been told that all equipment is off limits to adults.
There was a sign by the "bigger kids" section stating that adults are not allowed on the equipment, but nothing by the toddler section. There was also a sign saying that all children are to be supervised.
When I asked the rude man if he expected a 10 month old baby to be in a ball pit without an adult being in there, his words were to the effect of yes.
The reason the rude man gave as to why adults are not allowed on the equipment was that a lady once hurt her back, and claimed £26500 from their insurance, repeating that the signage was clear (it was not) and that if it wasn't clear to me I should "maybe take a look at myself." Brilliant public relations/customer service skills there.
In summary, it is a cold, unfriendly establishment, run by a cold, unfriendly man with no people skills OR customer service skills, who would rather infer you're an idiot than see the flaws in their signage. The arcade games were all switched off so don't bother bringing your change for games. Take extra socks with you as the floors and play mats are freezing cold. Or, save your time and money and go to somewhere that might actually appreciate you spending money in their business.
翻译:和我的母亲、我的未婚妻以及我们 10 个月大的女儿一起去法肯纳姆玩软游乐区。
我们到达时,柜台旁没有人可以交谈——我们不得不去酒吧询问软性游戏是否开放(尤其是当灯关着的时候,而且天气很冷)。
我们付了 2 英镑让女儿玩。我们询问她是否可以进入“大孩子”区,但被告知我们作为成年人,不允许使用这些设备。当我们询问幼儿区时,我们被告知我们可以和她一起进入。显然,幼儿部分没有最低年龄限制,这意味着从技术上讲,任何年龄段的婴儿都可以使用它。
我们在游乐区呆了大约 20 分钟,然后一个非常粗鲁和唐突的人告诉我们离开球坑。我说与我们交谈的那位女士告诉我们,我们可以和女儿一起呆在那里,此时他去与这位女士交谈。他回来说我们被告知所有设备都禁止成人使用。
“大孩子”区有一个标志,表明成人不得使用设备,但幼儿区却没有任何标志。还有一个牌子,上面写着所有的孩子都要受到监督。
当我问那个粗鲁的男人是否希望一个 10 个月大的婴儿在没有成人在场的情况下呆在球坑里时,他的意思是“是”。
这名粗鲁的男子给出的理由是,为什么成年人不允许使用设备,原因是一位女士曾经弄伤了背部,并从他们的保险中索赔了 26500 英镑,并重复说标牌很清楚(实际上不是),如果不是的话'我不清楚我应该“也许看看我自己”。那里有出色的公共关系/客户服务技能。
总而言之,这是一个冷酷、不友好的机构,由一个冷酷、不友好的人经营,没有人际交往能力或客户服务技能,他宁愿推断你是个白痴,也不愿看到他们标牌上的缺陷。街机游戏都关掉了,所以不用费心带零钱去玩游戏。由于地板和游戏垫非常冷,请随身携带额外的袜子。或者,节省你的时间和金钱,去一些可能真正欣赏你在他们的生意上花钱的地方。