点评:Spent £117 on 3 senior citizen and 1 adult tickets. In our company was a lady over 80 and a lady over 70. The only available space to sit on the deck was reserved for bikes. When I enquired as to why we couldn't sit there I was met with a very overbearing big man who proceeded to tell me it was only for bike storage with no people allowed.
I felt threatened by his behaviour and I'm sure if I was a man he would not be speaking in such a bullish manner. This was all conducted in front of everyone on board.
Surely asking a valid question should not result in such poor behaviour?
To top it off, on the return journey other people were aloud to sit next to the bikes - just not us apparently. When I asked at the end why others could sit there but not us I was again met with a belligerent and hostile response.
I asked for his name and the complaints procedure as our day had been somewhat spoiled by his behaviour and I was informed by him that he was the MD and just send it to him.
What a waste of time and money, we had traveled 2.5 hours to specifically go on the steamship. I have travelled on that boat multiple times in the past and never had such a traumatic time as this.
翻译:我花了117英镑购买了3张老年人票和1张成人票。我们一行人中有两位年过80和一位年过70的女士。甲板上唯一能坐的地方却被预留出来放自行车了。当我询问为何我们不能坐在那里时,一个气势汹汹的壮汉走过来,坚称那里仅用于存放自行车,不允许任何人就坐。
他的态度让我感到受到威胁;我敢肯定,如果我是个男人,他绝不会以这种蛮横的口气跟我说话。这一切都是在所有乘客的注视下发生的。
提出一个合情合理的问题难道不应该得到友善的回应吗?
更过分的是,在回程时其他人都被允许坐在自行车旁边——显然唯独我们不行。最后当我询问为何别人可以坐那里而我们不能时,再次遭到了充满敌意与挑衅的回应。我询问了他的姓名以及投诉流程,因为他的行为彻底毁了我们的一天。他告诉我他是总经理,让我把投诉内容直接发给他即可。
真是浪费时间和金钱!我们专门花了2个半小时赶来,就是为了乘坐那艘轮船。我以前多次乘坐过这艘船,但从未经历过如此糟糕的体验。