点评:Kip of a place. The staff have no customer service skills and are the worst people I have dealt with, they don’t know how to be professional at all or deal with kids. When I ordered food to the table and the food never showed up i got abused by the staff member who taught it was ok not to bring my food down to my table and return it to the kitchen, because she decided to call my number on the intercom which i did not hear and didn’t bother to bring the food down when the food wasn’t collected. After a serious investigation that went on over this, the staff member now no longer works there. When I attended the premises again a few weeks later i get victimise by staff again over my 3 year old son eating a packet of crisps that were bought outside the premises. I am fully aware that their policy is no outside food or drink allowed but considering I already bought food on the premises but couldn’t buy the packet of crisps for my son as they did not sell them. The staff decided to come over to my table and make my son throw out his packet of crisps. No leeway or common sense was giving consisdering these crisps could not be bought on the premises or that food was already purchased. There was other people there with outside food and drink that was not approached and I was the only one out of them all that was approached. The staff clearly have a grudge towards me as their colleague no longer works there over the unprofessional service and abuse I received that day. When i spoke to Nathan the area manager he tried to play it down that I wasn’t victimise and this is the policy of no outside food and drink but couldn’t answer why i was the only one that was approached and food taking off them but not one other person was approached. Staff/management do not care about children having additional needs and do not use their common sense that children will only drink/eat certain things that they do not sell. They rather let the child scream the place down and be upset then having some leeway. Stay clear from this place worst play centre ever.
翻译:一个地方的基普。工作人员没有客户服务技能,是我遇到过的最糟糕的人,他们根本不知道如何专业或与孩子打交道。当我把食物点到餐桌上但食物从未出现时,我被工作人员辱骂,她告诉我不要把我的食物带到我的餐桌上并把它放回厨房是可以的,因为她决定打电话给我当没有收集食物时,我没有听到对讲机,也懒得把食物拿下来。在对此进行认真调查后,该工作人员现已不再在那里工作。几周后,当我再次来到该场所时,我再次受到工作人员的伤害,因为我 3 岁的儿子吃了一包在场所外购买的薯片。我完全知道他们的政策是不允许外带食物或饮料,但考虑到我已经在店里买了食物,但不能给我儿子买一包薯片,因为他们不卖。工作人员决定走到我的桌子旁,让我儿子扔掉他的薯片包。考虑到这些薯片不能在店内购买或食物已经购买,没有回旋余地或常识。那里还有其他人没有接触外面的食物和饮料,我是他们中唯一接触过的人。工作人员显然对我怀恨在心,因为他们的同事不再在那里工作,因为那天我收到了不专业的服务和虐待。当我与区域经理 Nathan 交谈时,他试图淡化我没有受害,这是禁止外带食物和饮料的政策,但无法回答为什么我是唯一一个被接近的人并且食物让他们吃掉但没有人接触过其他人。工作人员/管理人员不关心孩子有额外的需求,也不使用他们的常识,即孩子只会喝/吃他们不卖的某些东西。他们宁愿让孩子尖叫这个地方并感到沮丧然后有一些回旋余地。远离这个有史以来最糟糕的游戏中心。